Settled SSS Retirement Benefit Claim
Settled SSS Retirement Benefit Claim
The Contact Center ng Bayan (CCB) received an email on 1 August 2021 requesting assistance on the delayed processing of retirement benefits:
Per client’s e-mail: “Ako po ay si MrsVR Ang at nais ko po sana humingi ng tulong upang mabigyan ng agarang tugon ang aking hinaing at mas mapabilis ang proseso ng aking SSS retirement application.
Noong nakaraang Agosto 2020 ay nagsumite ako ng aking retirement application sa SSS Cainta Branch. Makalipas ang tatlong buwan ng paghihintay ay nakatanggap ako ng text message na ako ay nakaschedule pumunta sa naturang branch ng November 24, 2020 upang maproseso ang aking request.
Halos isang taon na po ako naghihintay para maproseso ang aking retirement application at mukhang walang umiintindi at willing tumulong sa akin from SSS. Napakasamang experience po nito para sa isang senior citizen na magpabalik-balik considering that we are still in pandemic. There were times na hirap ako makatulog sa gabi kakaisip nitong retirement application kaya’t nagdesisyon na po ako na humingi ng tulong sa kinauukulan dahil hindi na po biro ang aking mga pinagdaanan.
Sana po ay matulungan niyo ako sa lalung madaling panahon. Maraming salamat po.”
The concern was referred to the concerned agency and forwarded the email reply from SSS on 4 August 2021 stating that:
“Ang amin po taos pusong paumanhin sa abala na naidulot sa inyo.
Kayo po ay aming inaanyayahang bumisita para sa isang special appointment bukas August 05, 2021. Amin po titingnan at aayusin ang inyong problema sa inyong benepisyo. Kung kayo naman po ay nahihirapang pumunta, maari po lamang magtalaga ng isang tao para mabigyan po namin ng gabay para sa mga dokumento na kailangan.
Muli po ang aming paumanhin.
Maraming Salamat Po.”
Client’s feedback regarding her SSS Pension: “Kudos to CSC and ARTA!
I hope you can help more ordinary people like me who are deprived of efficient and effective government service.
Mabuhay po kayo!”
Settled GSIS Retirement Benefit Claim
Settled GSIS Retirement Benefit Claim
The Contact Center ng Bayan (CCB) received an email on 15 January 2021 requesting assistance on the delayed processing of retirement benefits:
Good day!
I filed at the Office of the Ombudsman an Ombudsman Clearance which is needed in my GSIS Application for Retirement Benefits last August 18, 2020.
Payment was made thru others Landbank. Until now, as of this writing, my Clearance from Ombudsman is not yet released. Please help me to have my Retirement Benefits be filed at Government Service Insurance System (GSIS)
As my papers are still pending subject to the release of an Ombudsman Clearance with
The Energy Regulatory Commission
My main concern is to receive my lump sum 5 years pension benefit in order to survive. It's almost 8 months since I retired last June 17, 2020 meaning po JOBLESS for more than 8 months. I need my pension for my maintenance on my high blood and diabetes; my daily subsistence and Bills for electric and water.
Please help me that my Application to the GOVERNMENT SERVICE INSURANCE SYSTEM (GSIS) be submitted and be processed.
Actually, the requirements of the GSIS for them to process my retirement does not include ombudsman clearance. This ombudsman clearance is just a requirement by The Chair of Energy Regulatory Commission, my previous employer where I retired as the Financial and Management Officer II.
So, whatever help extended to me will be highly appreciated po.
The concern was referred to the concerned agency and forwarded the email reply from Office of the Ombudsman on 20 January 2021 stating that:
Agency response: This is to acknowledge receipt of your electronic mail dated 15 January 2021 relative to the Application for Ombudsman Clearance of your client.
Please be informed that an Ombudsman Clearance in favor of our former employee has already been released via JRS private courier on 19 January 2021.
Clients’ feedback: Hindi po ako nagkamali sa Agency akin kinabitan.
Maraming Salamat sa Diyos for the wisdom and knowledge.
Has given me to seek help sa CSC.
I LOVE CSC
I LOVE THE ONE WHO HANDLED MY CASE.
Released GSIS EMV Card
Released GSIS EMV Card
The Contact Center ng Bayan (CCB) received an email requesting assistance on 28 October 2019, for the release of his EMV card:
“Hi! may know if when I can have my UMID card? I called up landbank several times after I have signed the transmittal request last June, 06, 2019. but as of today my card was not yet delivered to Landbank-Gaisano branch, Iloilo City. Hoping for your immediate response regarding this matter. Thank you!”
CCB referred the client’s concern to Land Bank of the Philippines (LBP) on 29 October 2019. On 6 November 2019, the CCB received this update:
“Thank you so much. LBP GAISANO BRANCH, ILOILO called me this evening and my UMID card is now ready to be claimed in their office.”
Released Locational Clearance
Released Locational Clearance
The Contact Center ng Bayan (CCB) received thru text message a request for assistance on 3 October 2019, for the release of his locational clearance:
“Good morning. Regarding po sa pagbibigay ng locational clearance planning ng Marikina City Hall na naibibigay po sana nila 3 days lang, pinakamatagal na po ang 5 days. Ako po siguro ang malakas ang loob na tumawag sa civil service para ipaalam. Halos dalawang buwan na po ang plano sa kanila until now pag nagpafollow up kami, ang sagot nila ay maghintay lang. Iyan po kasi ang requirements para makapag apply kami ng building permit sa Engineering kaya humihingi po ako ng tulong sa inyo upang mapabilis ang aming locational clearance. Hindi lang po ako marami po kami noong huling follow-up ko po ay pito kami na isa lang ang problema sa kanila. Sana po ay mabigyan nila ng priority ang mga nag aapply ng locational clearance sa kanila. Maraming salamat po and God Bless.”
CCB referred the client’s concern to City Government of Marikina on 3 October 2019. On 28 November 2019, the CCB received a message from the client extending his appreciation for the assistance provided:
“Good afternoo,sir sobrang nagpapasalamat po ako sa serbisyo nyo. Sa tulong nyo po narelease na ang locational clearance namin sa planning Dept. Pinapaabot ko po ng taos puso kong pagpapasalamat sa inyong Departamento. God Bless and more power! Sana marami pa kayong matulungan! Have a joyful day.”
Consolidated HDMF Records
Consolidated HDMF Records
The Contact Center ng Bayan (CCB) received an email requesting assistance on 31 July 2019, for the consolidation of his Pag-IBIG Fund records:
“Ako po si Regidor Reyes, irereklamo ko lang po sana yung Pag-IBIG Binondo Branch sa hindi pag asikaso ng aking inquiry at mabagal na serbisyo. Last february 2019 po ay nagfile po ako ng merging ng aking account kasi hindi daw po namerge yong hulog ko ng dati kong employeer. Sabi nila 1 month lang po yung process. Ngayon month mag loloan na sana ako tapos bigla ko malalaman na hindi pala nila prinocess ang papers ko. back to zero nanaman. nakakainis talaga.”
CCB referred the client’s concern to Home Development Mutual Fund (HDMF) on 31 July 2019. On 17 September 2019, the CCB received this update:
“Hi Sir/Madam, The issue has been resolved. I get my loan and the process was smooth. I would like to thank your good office and PAG-IBIG Binondo Branch for the fast response. God bless you all.”
Settled SSS Death Benefit Claim
Settled SSS Death Benefit Claim
The Contact Center ng Bayan (CCB) received thru text message a request for assistance on 26 July 2019, for the processing of his father’s death benefit:
“I would like to Report SSS Welcome Rotonda regarding my father’s pension to be transferred to my mother, it takes 3 months already. My father, Roberto San Juan died last Dec 29, 2018, his pension is to be transferred to my mother named Luz San Juan. We gather all necessary documents, ang naging issue lang ay marriage contract ng parents ko sa Tarlac which was not forwarded sa NSO head office kaya pala no copy dito sa Manila. Nag-email na po ang SSS Welcome Rotonda sa SSS Tarlac last May 2019, pero until now ay no action pa. Ang ginawa po namin, kami na ang pumunta sa Tarlac to gather again document proof na kinasal ang parents ko at wala ng iba pang pinakasalan. Nakakuha po kami ng marriage contract copy sa church kung saan sila ikinasal pero ayaw pa rin i-honor ng SSS Tarlac and Welcome Rotonda branch. Nag-file/apply na rin po kami ng late register dito PSA QC. Si Ms. Clarisse Ong ang nakausap namin sa SSS Welcome Rotonda. Sana po ay matulungan niyo kami. Salamat po.”
CCB referred the client’s concern to Social Security System (SSS) on 26 July 2019. On 17 September 2019, the CCB received an email from the client extending his appreciation for the assistance provided:
“More power to Civil Service Commission and Contact Center ng Bayan. Hope marami pa kayong matulungan katulad naming nangangailangan at mahihirap.”
Settled SSS Loan Overpayment
Settled SSS Loan Overpayment
The Contact Center ng Bayan (CCB) received thru text message a request for assistance on 23 September 2019, for the processing of her loan overpayment:
“Magandang Araw po sa inyo. Nais ko pong idulog ang aking sobrang pagkadismaya sa sistema ng SSS sa pagpapa adjust ng aking binayad sa aking kasalukuyang loan na napunta sa dating loan. Dinulog ko na po ito sa kanilang tanggapan sa SSS Puregold Paso de Blas branch noong nakaraang December 18, 2018 na tinanggap ng isang empleyadong nagngangalang Mechelle Anne O. Robles. Sa aking pag punta noon ay aking dinulog kung bakit napunta ang 1,200 pesos na bayad sa kasalukuyang loan sa dating loan. Ngunit lumipas ang 9 na buwan ay hindi parin nagkakaroon ng pagbabago sa aking online record na sumatutal ay nagkakaroon lang ng penalty na wala naman dapat. Nakailang balik, tawag sa kanilang numero at email ngunit wala pa ding pagbabago. Kaya pumunta na din ako sa SSS Diliman branch noong August 29, 2019 at nag setup ng appointment ukol sa bagay na ito ngunit wala pa ding kungretong solusyon ang nailatag bagkos gumawa lang ng report na tinanggap naman ni Kevin Roy T. Mamayson. Hindi ko lubos isipin ang sobrang kabagalan ng kanilang sistema dahil mag-iisang taon na pero wala pa ding nagbabago sa aking record. Nagtaas na sila ng premium pero bulok pa din ang kanilang sistema. Sobrang pagkadismaya na po ang aking nararamdaman kaya akin na itong inerereport sa inyo kung ano po ba ang inyong pwedeng maging aksyon. Nasa aking record sa SSS online ang aking bayad pero ni hindi manlang magawang maaksyunan ng agaran. Matatapos na din ang term ng aking loan sa susunod na taon. Sana po ay matulungan ninyo ako.”
CCB referred the client’s concern to Social Security System (SSS) on 23 September 2019. On 25 September 2019, the CCB received an email from the client extending her appreciation for the assistance provided:
“Grabe kayo lang po pala ang magiging daan tungo sa mabilis at agarang aksyon na ito. Nagpapasalamat po ako sa inyong nagawa at sa mga taong lubusang tumingin ng aking transaksyon. Taos puso po ang aking pasasalamat sa bagay na ito. Nawa'y hindi na po ito mangyari sa mga susunod pang transaksyon.”
Settled SSS Pension Adjustment
Settled SSS Pension Adjustment
The Contact Center ng Bayan (CCB) received an email requesting assistance on 5 November 2018, for the settlement of his father’s pension adjustment:
“Good day!!! Last sept 2017, we file the salary adjustment for the year 1984-1989 of my late father But until now we are not recieving yet the said adjustment. My mother who's 88 yr old need it to support her daily medicine as her maintenance for hypertention. Because the pension which she receiving from the SSS pension is not enough to support it. Also for her medical attention.
Hoping you can help us regarding this matter. Thank you and God bless you all!!”
CCB referred the client’s concern to Social Security System (SSS) on 5 November 2018. On 4 October 2019, the CCB received an email from the client extending his appreciation for the assistance provided:
“Good day. Ako po ay lubos na nagpapasalamat sa malaking tulong ninyo sa amin upang makuha po namin ang SSS pensyon adjustment ng aking tatay. Malaking tulong po ito para sa mga gastusin medisina ng aking ina na kasalukuyang bed ridden. More power po sa inyo.
Posted SSS Loan Payment
Posted SSS Loan Payment
The Contact Center ng Bayan (CCB) received an email requesting assistance on 2 September 2019, for the posting of her loan payment:
“I would like to seek your assistance regarding missing payment for my SSS loan totalling to P4438.87. My payment for 2,000 for the month of April which was remitted to SSS last May 15, 2019 has not been posted yet until now. I noticed that my payments for March and April have the same OR no. from SSS which caused the issue. I already raised the issue to SSS and was advised to just wait for the payment to be posted, but they cannot give any time frame as to when it will be posted. I sent them email but I did not get any response from them. This resulted to overpayment since my company continued to deduct payments from my salary without checking if payments were posted or not. I'm not getting any help from them since they assumed that they're relieved from any liability/fault on their part and issue should be settled with SSS. It's been 3 months already but it has not been posted yet until now. I cannot process or request for refund yet because I was advised to wait for the missing payment to be posted first, so that it will be included in the refund which by the way, will take another 3-5 months. I am 6 months pregnant and will be needing the money for my maternity expenses. Attached are the certificate of loan payment, statement of account from SSS website and email sent to them which I did not get any response. Hope to have this issue resolved as soon as possible. Your assistance will be greatly appreciated.”
CCB referred the client’s concern to Social Security System (SSS) on 2 September 2019. On 14 October 2019, the CCB received an email from the client extending her appreciation for the assistance provided:
“The missing SSS loan payment for 2,000 is now posted. I can finally request for a refund for the overpayment. I really appreciate your assistance in this matter! Without your help, this issue would have not been resolved right away. Thank you very much!
Released Certified True Copy of Land Title
Released Certified True Copy of Land Title
The Contact Center ng Bayan (CCB) received thru text message a request for assistance on 22 October 2019, for the release of the Certified True Copy (CTC) of his land title:
“Baka puwede niyo po ako matulungan sa mabagal na serbisyo ng LRA RD MORONG for COD po ang note ng LARES September 24, 2019 pa po. Almost every day ang follow-up ko pero negative pa din as to date po. Wala pa rin po bumabalik ng COD, iyan po ang sagot ng RD Morong.”
CCB referred the client’s concern to Land Registration Authority (LRA) on 23 October 2019. On 25 October 2019, the CCB received this update:
“Salamat po sa inyomg assistance re certified true copy ng TCT. Makukuha ko na bukas sa RD Morong FOR COD. salamat po sa Diyos.”
Settled SSS Maternity Benefit Claim
Settled SSS Maternity Benefit Claim
The Contact Center ng Bayan (CCB) received thru call a request for assistance on 10 June 2019, for the processing of her maternity benefit claim application:
“Regarding ito sa maternity claim na nai-file ko sa SSS Santol Santa Mesa Manila. Magtatatlong buwan na po ito sa 25 ang status lang nila sa akin pakihintay lang daw muna. Pabalik-balik na rin po ako sa kanila. Pagbalik ko after two months wala pa rin ang sabi nila hindi pa raw nila napupuntahan ang address ng midwife kailangan pa raw kasi nila mapuntahan physically. Ang sabi ko naman bakit hindi nila sinabi sa akin para naibigay ko sa kanila ang address. Tapos nagbigay ako ng address noong May 25, 2019. Sabi nila maghintay ulit ako. Aabutin na ako ng apat na buwan bago matanggap itong benefits ko.”
CCB referred the client’s concern to the Social Security System (SSS) on 11 June 2019. On 15 July 2019, the CCB received a message from the client extending her appreciation for the assistance provided:
“thank you so much CCB for updating me every time about my concern. i'am just now waiting for my claim to be wiyhdrawn on within the next 10 working days.”