Settled SSS Pension Adjustment

Settled SSS Pension Adjustment

The Contact Center ng Bayan (CCB) received an email requesting assistance on 5 November 2018, for the settlement of his father’s pension adjustment:

“Good day!!!  Last sept 2017, we file the salary adjustment for the year 1984-1989 of my late father But until now we are not recieving yet the said adjustment.  My mother who's 88 yr old need it to support her daily medicine as her maintenance for hypertention.   Because the pension which she receiving from the SSS pension is not enough to support it. Also for her medical attention.

Hoping you can help us regarding this matter. Thank you and God bless you all!!”

CCB referred the client’s concern to Social Security System (SSS) on 5 November 2018. On 4 October 2019, the CCB received an email from the client extending his appreciation for the assistance provided:

“Good day. Ako po ay lubos na nagpapasalamat sa malaking tulong ninyo sa amin upang makuha po namin ang SSS pensyon adjustment ng aking tatay. Malaking tulong po ito para  sa mga gastusin medisina ng aking ina na kasalukuyang bed ridden. More power po sa inyo.

Posted SSS Loan Payment

Posted SSS Loan Payment

The Contact Center ng Bayan (CCB) received an email requesting assistance on 2 September 2019, for the posting of her loan payment:

“I would like to seek your assistance regarding missing payment for my SSS loan totalling to P4438.87. My payment for 2,000 for the month of April which was remitted to SSS last May 15, 2019 has not been posted yet until now. I noticed that my payments for March and April have the same OR no. from SSS which caused the issue. I already raised the issue to SSS and was advised to just wait for the payment to be posted, but they cannot give any time frame as to when it will be posted. I sent them email but I did not get any response from them. This resulted to overpayment since my company continued to deduct payments from my salary without checking if payments were posted or not. I'm not getting any help from them since they assumed that they're relieved from any liability/fault on their part and issue should be settled with SSS. It's been 3 months already but it has not been posted yet until now.  I cannot process or request for refund yet because I was advised to wait for the missing payment to be posted first, so that it will be included in the refund which by the way, will take another 3-5 months. I am 6 months pregnant and will be needing the money for my maternity expenses. Attached are the certificate of loan payment, statement of account from SSS website and email sent to them which I did not get any response. Hope to have this issue resolved as soon as possible. Your assistance will be greatly appreciated.”

CCB referred the client’s concern to Social Security System (SSS) on 2 September 2019. On 14 October 2019, the CCB received an email from the client extending her appreciation for the assistance provided:

“The missing SSS loan payment for 2,000 is now posted. I can finally request for a refund for the overpayment. I really appreciate your assistance in this matter! Without your help, this issue would have not been resolved right away. Thank you very much!

Released Certified True Copy of Land Title

Released Certified True Copy of Land Title

The Contact Center ng Bayan (CCB) received thru text message a request for assistance on 22 October 2019, for the release of the Certified True Copy (CTC) of his land title:

“Baka puwede niyo po ako matulungan sa mabagal na serbisyo ng LRA RD MORONG for COD po ang note ng LARES September 24, 2019 pa po. Almost every day ang follow-up ko pero negative pa din as to date po. Wala pa rin po bumabalik ng COD, iyan po ang sagot ng RD Morong.”

CCB referred the client’s concern to Land Registration Authority (LRA) on 23 October 2019. On 25 October 2019, the CCB received this update:

“Salamat po sa inyomg assistance re certified true copy ng TCT. Makukuha ko na bukas sa RD Morong FOR COD. salamat po sa Diyos.”

Settled SSS Maternity Benefit Claim

Settled SSS Maternity Benefit Claim

The Contact Center ng Bayan (CCB) received thru call a request for assistance on 10 June 2019, for the processing of her maternity benefit claim application:

“Regarding ito sa maternity claim na nai-file ko sa SSS Santol Santa Mesa Manila. Magtatatlong buwan na po ito sa 25 ang status lang nila sa akin pakihintay lang daw muna. Pabalik-balik na rin po ako sa kanila. Pagbalik ko after two months wala pa rin ang sabi nila hindi pa raw nila napupuntahan ang address ng midwife kailangan pa raw kasi nila mapuntahan physically. Ang sabi ko naman bakit hindi nila sinabi sa akin para naibigay ko sa kanila ang address. Tapos nagbigay ako ng address noong May 25, 2019. Sabi nila maghintay ulit ako. Aabutin na ako ng apat na buwan bago matanggap itong benefits ko.”

CCB referred the client’s concern to the Social Security System (SSS) on 11 June 2019. On 15 July 2019, the CCB received a message from the client extending her appreciation for the assistance provided:

“thank you so much CCB for updating me every time about my concern. i'am just now waiting for my claim to be wiyhdrawn on within the next  10 working days.”

Consolidated HDMF Records

Consolidated HDMF Records

The Contact Center ng Bayan (CCB) received an email requesting assistance on 31 July 2019, for the consolidation of his Pag-IBIG Fund records:

“Ako po si Regidor Reyes, irereklamo ko lang po sana yung Pag-IBIG Binondo Branch sa hindi pag asikaso ng aking inquiry at mabagal na serbisyo. Last february 2019 po ay nagfile po ako ng merging ng aking account kasi hindi daw po namerge yong hulog ko ng dati kong employeer. Sabi nila 1 month lang po yung process. Ngayon month mag loloan na sana ako tapos bigla ko malalaman na hindi pala nila prinocess ang papers ko. back to zero nanaman. nakakainis talaga.”

CCB referred the client’s concern to Home Development Mutual Fund (HDMF) on 31 July 2019.  On 17 September 2019, the CCB received this update:

“Hi Sir/Madam, The issue has been resolved. I get my loan and the process was smooth. I would like to thank your good office and PAG-IBIG Binondo Branch for the fast response. God bless you all.”

Settled SSS Death Benefit Claim

Settled SSS Death Benefit Claim

The Contact Center ng Bayan (CCB) received thru text message a request for assistance on 26 July 2019, for the processing of his father’s death benefit:

“I would like to Report SSS Welcome Rotonda regarding my father’s pension to be transferred to my mother, it takes 3 months already. My father, Roberto San Juan died last Dec 29, 2018, his pension is to be transferred to my mother named Luz San Juan. We gather all necessary documents, ang naging issue lang ay marriage contract ng parents ko sa Tarlac which was not forwarded sa NSO head office kaya pala no copy dito sa Manila. Nag-email na po ang SSS Welcome Rotonda sa SSS Tarlac last May 2019, pero until now ay no action pa. Ang ginawa po namin, kami na ang pumunta sa Tarlac to gather again document proof na kinasal ang parents ko at wala ng iba pang pinakasalan. Nakakuha po kami ng marriage contract copy sa church kung saan sila ikinasal pero ayaw pa rin i-honor ng SSS Tarlac and Welcome Rotonda branch. Nag-file/apply na rin po kami ng late register dito PSA QC. Si Ms. Clarisse Ong ang nakausap namin sa SSS Welcome Rotonda. Sana po ay matulungan niyo kami. Salamat po.”

CCB referred the client’s concern to Social Security System (SSS) on 26 July 2019. On 17 September 2019, the CCB received an email from the client extending his appreciation for the assistance provided:

“More power to Civil Service Commission and Contact Center ng Bayan. Hope marami pa kayong matulungan katulad naming nangangailangan at mahihirap.”

Settled SSS Loan Overpayment

Settled SSS Loan Overpayment

The Contact Center ng Bayan (CCB) received thru text message a request for assistance on 23 September 2019, for the processing of her loan overpayment:

“Magandang Araw po sa inyo. Nais ko pong idulog ang aking sobrang pagkadismaya sa sistema ng SSS sa pagpapa adjust ng aking binayad sa aking kasalukuyang loan na napunta sa dating loan. Dinulog ko na po ito sa kanilang tanggapan sa SSS Puregold Paso de Blas branch noong nakaraang December 18, 2018 na tinanggap ng isang empleyadong nagngangalang Mechelle Anne O. Robles. Sa aking pag punta noon ay aking dinulog kung bakit napunta ang 1,200 pesos na bayad sa kasalukuyang loan sa dating loan. Ngunit lumipas ang 9 na buwan ay hindi parin nagkakaroon ng pagbabago sa aking online record na sumatutal ay nagkakaroon lang ng penalty na wala naman dapat. Nakailang balik, tawag sa kanilang numero at email ngunit wala pa ding pagbabago. Kaya pumunta na din ako sa SSS Diliman branch noong August 29, 2019 at nag setup ng appointment ukol sa bagay na ito ngunit wala pa ding kungretong solusyon ang nailatag bagkos gumawa lang ng report na tinanggap naman ni Kevin Roy T. Mamayson. Hindi ko lubos isipin ang sobrang kabagalan ng kanilang sistema dahil mag-iisang taon na pero wala pa ding nagbabago sa aking record. Nagtaas na sila ng premium pero bulok pa din ang kanilang sistema. Sobrang pagkadismaya na po ang aking nararamdaman kaya akin na itong inerereport sa inyo kung ano po ba ang inyong pwedeng maging aksyon. Nasa aking record sa SSS online ang aking bayad pero ni hindi manlang magawang maaksyunan ng agaran. Matatapos na din ang term ng aking loan sa susunod na taon. Sana po ay matulungan ninyo ako.”

CCB referred the client’s concern to Social Security System (SSS) on 23 September 2019. On 25 September 2019, the CCB received an email from the client extending her appreciation for the assistance provided:

“Grabe kayo lang po pala ang magiging daan tungo sa mabilis at agarang aksyon na ito. Nagpapasalamat po ako sa inyong nagawa at sa mga taong lubusang tumingin ng aking transaksyon. Taos puso po ang aking pasasalamat sa bagay na ito. Nawa'y hindi na po ito mangyari sa mga susunod pang transaksyon.”

Settled SSS Retirement Benefit Claim

Settled SSS Retirement Benefit Claim

The Contact Center ng Bayan (CCB) received thru text message a request for assistance on April 12, 2019, for the processing of his retirement claim application:

“Good day! Mayroon lang po akong gustong iparating sa opisina niyo. Dati po akong seaman, nagki-claim ako ng retirement ko sa SSS pero hindi ako makakuha hanggang ngayon gawa ng opis ko dati na German Marine Agency sa Bangkal, Makati na may ipinasok na contribution na hindi naman sa akin. Panay ang request ko sa agency na ito to delete or ibalik sa may ari pero puro lang pangako. Mula pa noong January ang pag-request ko. Ang sabi po ng SSS ay kailangan daw ma-delete muna iyong contribution na naipasok na hindi sa akin at it will take 3 months daw para ma-delete pero kapag ang agency daw na naghulog ang magpa-delete ay madali lang daw. Iyong contribution na iyon na naipasok sa akin ay sa anak ko na Junior. Nakipag-ugnayan na po kami sa SSS Diliman QC at ang nakausap namin ay si MS. Violeta P. Nadal. Ang sabi niya ay magpunta raw kami sa German Marine Agency upang sila ang magpa-delete sa contribution na iyon. Tawag kami ng tawag sa agency pero puro pangako walang action.”

CCB referred the client’s concern to the Social Security System (SSS) on April 12, 2019. On June 11, 2019, the CCB received this update:

“Gud afternoon..thank you so much sa tulong nyo... na withdraw ko na po ngayon lang ang pension ko sa SSS..Again thank you!”

Settled HDMF Retirement Benefit Claim

Settled HDMF Retirement Benefit Claim

The CCB received an email requesting assistance on May 2, 2019, for the processing of his retirement claim application:

“Good Day! I follow up ko lang po ang complaint ko tungkol sa release ng TAV ko.KAILAN PO BA MARE-RELEASE?Bakit sabi ng pagibig fund robinsons desk officer hindi niya masigurado kailan marerelease. Gusto ko po sanang humingi ng tulong para sa ikabibilis ng pagrelease ng TAV (TOTAL ACCUMULATED VALUE) ng Pagibig fund ko sa Pagibig fund Robinson and Stgo.city hall desk officer.Tatlong beses napo akong nagpabalik balik doon sa branch nila. Una noong humingi ako ng requirements March 22 2019.Pangalawa noong 25 March nagsubmmit at huli noong 11 april 2019. At kanina umaga nag text po ko for follow up 10:00-11:20 am pero ala pong reply.Noong nag follow up ako ng cash-out ng benefits noong April 11 matatagalan pa raw.sabi ng Robinsons Pagibig fund desk officer. Bakit ganon kabagal at ka inefficient ng serbisyo ng Pagibig Fund sa mga Retiree S.C. & PWD.Lagi kong encounter ang lines “hindi pa pasok sa data base” ang aking records sa Pagibig fund hanggang ngayon.”

The concern was referred to the Home Development Mutual Fund (HDMF) on May 2, 2019. On June 20, 2019, CCB received a message from the client extending his appreciation for the assistance provided:

“Hi! Good pm.First of all I would like to thank your agencies for your great effort in helping me to claim my TAV(Pagibig Fund Benefit)I received the check last May 17 2019.I have a great concern for people who are about to collect also their benefits in the future.In my own experienced Pagibig Fund employees doesn't show transparency in their computing details of benefits esp. Dividends.I wish that a person in authority will correct this matters for the sake of Pagibig members  who don't have the time and knowledge to compute their rightful benefits.”

Released GSIS UMID Card

Released GSIS UMID Card

The CCB received an email requesting assistance on May 16, 2019, for the release of her GSIS Unified Multi-Purpose Identification (UMID) card:

“This email pertains to my GSIS E-Card Plus. After I was referred by one of the security guards of GSIS Bacolod Office last April 17, 2019 to your Office, I went to your Union Bank-Araneta St., Bacolod City, Neg. Occ. Branch. I was told by one of your personnel in Union Bank - Araneta St., Bacolod City, Neg. Occ. Branch that it was not among the GSIS Cards in their custody ready for release. The ones that have been with them are the GSIS Cards of pensioners and none of any government employee who is still active in civil service or currently employed. I was assured that I will be contacted as soon as any information is obtained where exactly my GSIS E-Card Plus was and when will it be available for release. On April 22, 2019, GSIS Bacolod Office through its personnel named Rica told me that my name is in the list of those whose GSIS E-Card Plus is issued and ready for release. It was, however, in the rooster of Benguet, Philippines address which is contrary to my address and that of the one registered in GSIS Bacolod Office which is Bacolod City, Negros Occidental. While my over-the-counter transaction with her was on-going, she said she emailed your support service department regarding my concern and told me that she will wait for any response from you soon for any development. Just like one of your personnel, I was assured of an action but I neither heard nor received any update yet, with an option from GSIS Bacolod Branch to contact them about it. As such, I would like to request directly for your intervention on this matter since nothing seemed to reach me as of this time. Please trace where exactly my card is and whether or not it is ready for release. This is to avoid incurring any fraud that may happen to it especially that there appears an error in its address from your end and it also seems that it is already released since according to Rica of GSIS Bacolod Office, no notation was provided what happened to it and it appears that all of the GSIS E-Card Plus were already released. According to her, your personnel who took charge of the release of the GSIS E-Card Plus in their Office did not left the place until almost all such Cards were released. Also, Rica of GSIS Bacolod Office said since the transaction is a re-carding, it is your direct accountability and responsibility and not that of GSIS. I happen not to confirm from her that she may be right about it since you were contracted by GSIS to do the business of facilitating the availing of GSIS Members' benefits and manage the processes involved.  Initially, it begins with the medium on how it shall be availed of, which is the GSIS Member's Card. Yet as GSIS Member, I am directly connected with GSIS, hence, any question arising from the services you provide, GSIS must come in to intervene. Your contract with GSIS came in because of its members which I happen to be one. Whatever inconsistencies or misunderstanding in your processes for facilitating the services due to me and the rest of the GSIS Members should supposedly threshed out in your ends in accordance with your contract. May that happen as I request so that an almost half day leave spent on April 17, 2019 and another almost half day leave spent in April 22, 2019 just to have nothing, will not happen to me again, and may not happen to any GSIS Member, be an active member or a pensioner.  Am I and the rest are supposedly be spending much time for a simple transaction just like mere release of a card? Is it not supposedly be ready for release like the information received by my office mate who informed me about it? I am hoping for your attention and consideration on this matter. Thank you.”

The concern was referred to the Government Service Insurance System (GSIS) on May 16, 2019. On June 20, 2019, CCB received this update:

“I acknowledge receipt of the email dated May 23, 2019 and sent at 3:55 PM.  Also, I am informing your good Office that I received the EMV GSIS Card today, June 3, 2019 at 9:15 AM from Pam Hilado of the Union Bank Rosario-Araneta Sts., Bacolod Branch.  Thank you for your assistance on this matter.”

Settled Hospital Medicine Refund

Settled Hospital Medicine Refund

The CCB received thru text message a request for assistance on June 17, 2019, for the processing of her application for medicine refund:

“Magandang umaga po, nais ko lang na iparating ang reklamo ko tungkol sa isang district hospital dito sa Batangas, ang MVM District Hospital sa Namunga Rosario Batangas, dahil po sa hindi nila pagbibigay ng medicine refund ko mula sa PhilHealth na umabot na halos mag dalawang taon na. Noon pang July 14,2017  ako na-admit sa ospital, ayon sa PhilHealth ay naibayad na sa ospital ang kabuuang benipisyo ko, sa ospital ako nagpasa ng mga resibo ko ng mga gamot. Tulungan niyo po ako. Nasa administrative building ng MVM District Hospital ang opisina ng Philhealth, sila po ang tumanggap ng mga resibo ko ng gamot. Nais ko po na sana mabigyang aksyon ang reklamo ko sapagka’t kahit anong gawing follow-up ko sa ospital ay wala silang aksyon. Ang tanging dahilan lang po nila ay wala pang schedule ang refund ko dahil may mas nauna pa na nagpasa ng mga resibo sa akin. Sana naman po ay matulungan niyo ako.”

The concern was referred to MVM Sto. Rosario District Hospital on June 18, 2019. On June 21, 2019, CCB received an email from the client extending her appreciation for the assistance provided:

“Marami pong salamat sa tulong niyo. Nakuha ko na po ang refund ko sa hospital ngayon lang po umaga, salamat po uli sa inyo.”

Released Certified True Copy of Land Title

Released Certified True Copy of Land Title

The CCB received an email requesting assistance on June 11, 2019, for the processing of her request for Certified True Copy (CTC) of land title:

“Dear LRA, I am writing to follow up status of our transaction with ROD Misamis Oriental ref EPEB 2019 001 488. This is regarding our request of Certified True Copy of Title No. P-12198. As per ROD Mis. Or. The transaction was forwarded last May 17, 2019 to COD and LARES - LRA Head office in Quezon City, since then I tried to call your office everyday to your landline numbers below but no one answered. One stop Shop - 921-6572 Customers Hotline (Aksyon Agad) - 921-1383. I tried to call other landline from Central Records 925-6973 but they are referring me to same department and contact numbers above. Until I called Public Relations/Information they advise me to email on the above email address. Please, may I ask your kind assistance to follow the said transaction to the assigned department. I also checked this with your Online System upon checking as of June 10, 2019 below status was still at Records Officer. It was too long processing time, kindly send me any update on this asap.”

The concern was referred to the Land Registration Authority (LRA) on June 11, 2019. On June 24, 2019, CCB received this update:

“Hi Contact Center Ng Bayan. Maraming Salamat po. Our requested CTC of Title is already available na sa RD Mis Or. They called us last June 18. Salamat po ulit sa maayos at mabilis na serbisyo.”