Settled SSS Retirement Benefit Claim
Settled SSS Retirement Benefit Claim
The Contact Center ng Bayan (CCB) received an email on 1 August 2021 requesting assistance on the delayed processing of retirement benefits:
Per client’s e-mail: “Ako po ay si MrsVR Ang at nais ko po sana humingi ng tulong upang mabigyan ng agarang tugon ang aking hinaing at mas mapabilis ang proseso ng aking SSS retirement application.
Noong nakaraang Agosto 2020 ay nagsumite ako ng aking retirement application sa SSS Cainta Branch. Makalipas ang tatlong buwan ng paghihintay ay nakatanggap ako ng text message na ako ay nakaschedule pumunta sa naturang branch ng November 24, 2020 upang maproseso ang aking request.
Halos isang taon na po ako naghihintay para maproseso ang aking retirement application at mukhang walang umiintindi at willing tumulong sa akin from SSS. Napakasamang experience po nito para sa isang senior citizen na magpabalik-balik considering that we are still in pandemic. There were times na hirap ako makatulog sa gabi kakaisip nitong retirement application kaya’t nagdesisyon na po ako na humingi ng tulong sa kinauukulan dahil hindi na po biro ang aking mga pinagdaanan.
Sana po ay matulungan niyo ako sa lalung madaling panahon. Maraming salamat po.”
The concern was referred to the concerned agency and forwarded the email reply from SSS on 4 August 2021 stating that:
“Ang amin po taos pusong paumanhin sa abala na naidulot sa inyo.
Kayo po ay aming inaanyayahang bumisita para sa isang special appointment bukas August 05, 2021. Amin po titingnan at aayusin ang inyong problema sa inyong benepisyo. Kung kayo naman po ay nahihirapang pumunta, maari po lamang magtalaga ng isang tao para mabigyan po namin ng gabay para sa mga dokumento na kailangan.
Muli po ang aming paumanhin.
Maraming Salamat Po.”
Client’s feedback regarding her SSS Pension: “Kudos to CSC and ARTA!
I hope you can help more ordinary people like me who are deprived of efficient and effective government service.
Mabuhay po kayo!”
Settled GSIS Retirement Benefit Claim
Settled GSIS Retirement Benefit Claim
The Contact Center ng Bayan (CCB) received an email on 15 January 2021 requesting assistance on the delayed processing of retirement benefits:
Good day!
I filed at the Office of the Ombudsman an Ombudsman Clearance which is needed in my GSIS Application for Retirement Benefits last August 18, 2020.
Payment was made thru others Landbank. Until now, as of this writing, my Clearance from Ombudsman is not yet released. Please help me to have my Retirement Benefits be filed at Government Service Insurance System (GSIS)
As my papers are still pending subject to the release of an Ombudsman Clearance with
The Energy Regulatory Commission
My main concern is to receive my lump sum 5 years pension benefit in order to survive. It's almost 8 months since I retired last June 17, 2020 meaning po JOBLESS for more than 8 months. I need my pension for my maintenance on my high blood and diabetes; my daily subsistence and Bills for electric and water.
Please help me that my Application to the GOVERNMENT SERVICE INSURANCE SYSTEM (GSIS) be submitted and be processed.
Actually, the requirements of the GSIS for them to process my retirement does not include ombudsman clearance. This ombudsman clearance is just a requirement by The Chair of Energy Regulatory Commission, my previous employer where I retired as the Financial and Management Officer II.
So, whatever help extended to me will be highly appreciated po.
The concern was referred to the concerned agency and forwarded the email reply from Office of the Ombudsman on 20 January 2021 stating that:
Agency response: This is to acknowledge receipt of your electronic mail dated 15 January 2021 relative to the Application for Ombudsman Clearance of your client.
Please be informed that an Ombudsman Clearance in favor of our former employee has already been released via JRS private courier on 19 January 2021.
Clients’ feedback: Hindi po ako nagkamali sa Agency akin kinabitan.
Maraming Salamat sa Diyos for the wisdom and knowledge.
Has given me to seek help sa CSC.
I LOVE CSC
I LOVE THE ONE WHO HANDLED MY CASE.