Released SSS Salary Loan Check
Released SSS Salary Loan Check
The Contact Center ng Bayan (CCB) received an email requesting assistance on February 26, 2019, for the release of his salary loan check:
“Hi SSS, i just want to inquire if my cheque is already out for delivery? its been one month since my loan had been approve. My co-worker approved last February 06, 2019 and just today (February 22, 2019) he received his cheque. I just wondering why i did not received since the timeline is 3 to 4 weeks.”
CCB referred the client’s concern to the Social Security System (SSS) on February 26, 2019. On March 1, 2019, the CCB received this update:
“Dumating na po ang cheque ko sa post office mandaue po. Thank you po sa pag assist sa akin. God bless po.”
Approved HDMF Multi-Purpose Loan Application
Approved HDMF Multi-Purpose Loan Application
The CCB received an email requesting assistance on February 26, 2019, for the processing of his multi-purpose loan application:
“Good day! I filed a renewal of my Multipurpose Loan at PAG IBIG FUND Bacolod City last February 7, 2019. My concern is that it takes too long for it to be approved because my employer is the Bureau of FIre Protection and that I have record of membership from other PAG IBIG branch, I believe that the BFP is remitting our contributions in their KAMIAS branch but I may be wrong. It stated in the Citizen's Charter of PAG IBIG that it will take additional Twenty (20) days on top of the Three (3) days of processing and release of the Multipurpose Loan if you have record(s) with their other branch(es). In line with this I feel that the additional twenty days of processing is already a long time for PAG IBIG members like me to wait for the needed funds, and the money that we are borrowing and paying with interest are from the contributions that me made over the years and not from the own funds of the PAG IBIG like availing a housing loan. I hope that this merits your favorable action.”
The concern was referred to the Home Development Mutual Fund (HDMF) on February 27, 2019. On March 26, 2019, CCB received this email from the client extending his appreciation for the assistance provided:
“Good day. I have received today an email from MPL Help Desk of PAG IBIG Fund informing that my MPL loan has been processed and approved today. Thank you very much for the assistance that you have provided me.”
Processed SSS UMID Card Replacement Application
Processed SSS UMID Card Replacement Application
The CCB received an email requesting assistance on March 6, 2019, for the processing of his application for the replacement of his Unified Multi-Purpose Identification (UMID) Card:
“I really find it frustrating. Social Security System a very big institution but cannot reissue my UMID ATM Card or don't have a process yet. I accidentally lost my UMID ATM Card when My card got stolen, so I visited the SSS branch here in Iligan they made me go through all the process and had me pay the fee only to find out that they are not able to reissue my UMID Card because it has the ATM Feature on it and they don't have "YET" a process on reissuing the UMID ATM. the worst part is that SSS Iligan is not able to refund me of the amount I paid for the UMID this all happened the last year 2018. so after I went to the branch and got nowhere I called the hotline and was advised that yes they don't have a process yet on reissuing UMID ATM and that I need to call them around December because they have plans to change the old UMID to the EMV Cards which I did I waited months and called them around the last weeks of December and Boom surprise there's no update yet on when they will change the old cards to the NEW once and until now they still don't have a process I mean really you SSS implement something like the Unionbank UMID ATMs and yet you don't have a process just in case a member losses their card this is unacceptable. for a big institution such as SSS should have measure's in cases a loss of a card happens. I wish SSS to explain such lack of system/process/or how do you call it. how come GSIS is able to do it? I mean a UMID card is very important surely there it is a responsibility of the SSS member to take good care of the UMID cards but things unintentionally happens like wallets get stolen sometime at the very least SSS would be more equipt to address this kinds of things which for me is very common and most likely to happen.”
The concern was referred to the Social Security System (SSS) on March 7, 2019. On March 14, 2019, CCB received an email from the client extending his appreciation for the assistance provided:
“Hello CCB, Yes I have recieved the email and sss iligan is now in contact with me and my umid card replacement is now bieng process. I thank you so much for the assistance on my concern.”
Released GSIS Check for Housing Loan Overpayment
Released GSIS Check for Housing Loan Overpayment
The CCB received thru text message a request for assistance on February 11, 2019, for the processing of her request for check replacement for housing loan overpayment:
“Good day. Report lang po sana ang napakatagal na process ng check replacement para sa excess payment ng housing loan sa GSIS. Last 2013 nang ako ay nagfile para sa refund ng excess payment. Na-process at nagkaroon ng check ng 2016 pero na stale dahil walang notification na available ang check. January 2017 may tumawag na stale check ang aking claim. Nag process ng check replacement ng March 2017. Constant follow up wala pa ring nangyayari. Nag follow up ako personally sa GSIS Pasig ulit noong April 2018, ang sabi ay two weeks processing pero wala pa rin. Nagpunta ulit ako sa GSIS Pasig last sept 2018 for follow up, wala pa rin. Last follow up is February 7, 2019. Until now wala pang check. Halos 3 years inabot ang request for refund ng excess payment. Tapos mastale lang ng walang notification sa member. Halos 3 years na rin ang pagpa follow up ng check replacement. Ganon ba talaga katagal iprocess ang ganitong transaction? Sobrang pahirap sa member.”
The concern was referred to the Government Service Insurance System (GSIS) on February 11, 2019. On March 18, 2019, CCB received this update:
“Magandang umaga po.marami pong salamat at More Power po sa inyo sa action na ginawa ninyo na hiningi ko po ng tulong para sa refund na payments ko po sa housing.Nakuha ko napo ang tseke ko.”
Released HDMF Multi-Purpose Loan Check
Released HDMF Multi-Purpose Loan Check
The CCB received an email requesting assistance on March 8, 2019, for the processing of her Multi-Purpose Loan (MPL) application:
“Hi all, Good day. I hope everything is going well to whoever will read this message. I am contacting you in regards to my Pag-ibig Multi Purpose loan. I have applied last March 1 and was advised just to wait for a text message as a confirmation if it is approved or not. The reason why I sent this message is because I am so afraid that the last experience I had might happen again. Previously it took more than one month before my loan was credited and It was only processed after I sent you thw message and you made a follow up on my behalf. So I am sending this again with the hope that it wont take that long this time with your help. Below are my personal information.Thank you again and more power.”
The concern was referred to the Home Development Mutual Fund (HDMF) on March 8, 2019. On March 18, 2019, CCB received an email from the client extending her appreciation for the assistance provided:
“Hi all, I would like to inform you that I was able to receive the money.I just want to give feedback though for Pag-ibig that they should do what they promised to do. According to them we have to wait for a text message before we go to any atm to withdraw the money.But then if not because of you I may have waited for nothing because there has been no text message. I am really hoping that government offices will be more responsible. But nevertheless I would like to extend my heartfelt gratitude to all of you. May you continue to stand in our side. Be blessed and more power.”