Released HDMF Maturity Benefit Claim
Released HDMF Maturity Benefit Claim
The Contact Center ng Bayan (CCB) received thru text message a request for assistance on February 28, 2019, for the release of her Pag-IBIG maturity benefit claim:
“Patulong po sana ako sa claim ng maturity claim ko sa Pag-IBIG. Nag-submit na po ako sa Pag-IBIG sa Kalibo, Aklan branch noong August 2018, pero hanggang ngayon ay wala pang result.
Noong nag-follow up ako, ang sabi sa akin ay may problema ang main office nila sa record system. Pero almost seven months na po ang paghihintay ko.”
CCB referred the client’s concern to the Home Development Mutual Fund (HDMF) on March 1, 2019. On April 3, 2019, the CCB received this update:
“Please be informed that I already received my check. Thanks a lot for helping me.”
Approved HDMF Multi-Purpose Loan Application
Approved HDMF Multi-Purpose Loan Application
The CCB received an email requesting assistance on March 27, 2019, for the processing of her multi-purpose loan application:
“I would like to file a complaint against Pag-IBIG Fund. On 08 February 2019 I applied for multi-purpose loan at Pag-IBIG Fund. Please refer to my attached acknowledgement receipt from Pag-IBIG. In the acknowledgement receipt remarks, Pag-IBIG committed to process my loan application within 3 to 20 working days. As I write this complaint, 32 working days now has already passed and still no guarantee when will I received my loan. On the 20th working day I followed up with Pag-IBIG. After giving me transaction reference number 1232569, no further updates came thereafter. Below are their last email to me. On March 25, I tried having a chat with Pag-IBIG's customer service but provided no help at all. I even got a pending info they need from me since March 20, which did not reached me. Please refer to chat transcript with Pag-IBIG CSR Frederico Mendigorin. Please note that when most of us members apply for loan, it is expected to be for our immediate needs. And this 32 working days (...and more!) of delay doesn't really helped. In desperation, I applied for loan on a private bank already, despite higher interest rates. The money came immediately and still, my Pag-IBIG loan application is nowhere in sight. And now that I need my Pag-IBIG loan to pay for the bank, I am still following up to no avail. It is very disappointing to know that Pag-IBIG Fund's incompetence buried me more to debts, instead of helping with my current financial setback. I am desperately hoping for your usually prompt action on this matter.”
The concern was referred to the Home Development Mutual Fund (HDMF) on March 28, 2019. On April 8, 2019, CCB received an email from the client extending her appreciation for the assistance provided:
“Dear CSC-CCB Special Action Team, Thank you very much for your e-mail. To my amazement today, Pag-IBIG suddenly e-mailed, informing me that my loan was already approved, and it was since March 25. (please see screen-captured below) This is surprising since only yesterday they were still processing my application, asking me to provide info on my previous employers (please see screen-captured image below) -- same info which I have already gave to Pag-IBIG CSR Mr. Frederico Mendigorin during our customer care chat session in the morning of March 25. It is frustrating to know that some government agencies still requires multiple follow-ups, a little push from CSC-CCB, and sometimes from the Office of the President, just for them to get the job done. I just hope this won't happen again, most esp. to other members seeking financial assistance from government agencies like Pag-IBIG, which was mainly established to offer affordable shelter financing for the Filipino workers. Please consider my case solved. Mababayaran ko na po ang private bank na inutangan ko, na idinulot ng matagal kong paghihintay ng loan application ko sa Pag-IBIG Fund. 3 to 20 working days lang daw, pero umabot ng 32 working days. Kindest regards to my idol, CSC Commissioner Atty. Aileen Lizada for her vigilance. You really empower us women. Thank you very much again and God bless!”
Delivered DFA Passport
Delivered DFA Passport
The CCB received an email requesting assistance on April 8, 2019, for the delivery of her passport:
“I had a passport appointment last March 1 2019 in SM SEASIDE POW and it's supposed to be delivered between March 25-March 28 to our work office in Cebu but I didn't receive anything nor confirmation. Tried calling LBC but they can't track it using the reference number either. Called DFA countless times, no one's picking up the phone even if you tried calling them the entire day, Mind you, no one would ever answer your call. What's frustrating there is that, they don't even notify you or at least send us an email or a text or a phone call to somehow ease our worries about the commotion. I hope you can do better than this and be accountable for your mess.”
The concern was referred to the Department of Foreign Affairs (DFA) on April 10, 2019. On April 24, 2019, CCB received this update:
“Hi. Thank you for your help and assistance. My passport is already delivered to me. Thank you again.”
Released LTO Motor Vehicle Licensed Plate
Released LTO Motor Vehicle Licensed Plate
The CCB received an email requesting assistance on February 26, 2019, for the release of his motor vehicle licensed plate:
“Magandang araw po. Follow up ko lang po bakit hanggang ngayon hindi pa rin nare-release ang plate number ng sasakyan ko. Nakuha ang car ko sa carworld pampanga last oct 9, 2018. Mga ibang xpander car owners 4-6 weeks lang nakuha na nila ang kanilang mga plaka. Bakit ang kukupad ninyo ata mag-areglo ng mga plaka? Mukhang hindi ninyo ata ginagawa ng mahusay ang mga trabaho ninyo. Dear 8888 HOTLINE, Gusto ko pong ireklamo ang napaka kupad na serbisyo ng LTO PAMPANGA sa pag release ng mga plaka. Palitan po ninyo ang mga empleyado diyan. Ibang region po, mabilis ang pag release ng plaka ng mga nakabili ng mga car sa nasasakupan nila. Walang kwenta ang mga empleyado diyan sa capitol pampanga LTO. Nakikipag away na ako sa mga sales agent ng carworld pampanga, isa lang sagot nila, hindi daw nila control ang pag release ng plaka kaya mag antay lang daw. Aba naman, aabutin ba ng 4 na buwan ang pag-imprenta ng plaka. Na-collect na nila ang payments ko.”
The concern was referred to the Land Transportation Office (LTO) on February 27, 2019. On April 30, 2019, CCB received an email from the client extending his appreciation for the assistance provided:
“Thank you, Sir/Mam. We were able to sort it out. I got my car plate. THANK YOU SO MUCH for your endless support and to this channel. It really helps kahit nasa UAE ako and we are resolving issues through email. It really takes or needs patience in order to get results in Philippine Government services. We don't experience this kind of government services in UAE. I hope you can apply the same public service. We really need sincere and dedicated people in our country to provide excellent services to the our countrymen. Thanks again.”