Released HDMF Provident Benefits Claim
Reconciled HDMF MP2 Records
The Contact Center ng Bayan (CCB) received thru mail a request for assistance on April 29, 2019, for the reconciliation of her Modified Pag-IBIG II (MP2) records:
“To the CCB: I am here once again to ask for your intervention regarding may Pagibig MP2 Membership claim. Said claim was filed together with Ms. Celestina Circulado thru OHRMD staff Ms. Delia Mirasol on February 22, 2019 at the Pagibig Office near St. Peter Church, Commonwealth Avenue, Quezon City. While Ms. Circulado has already claimed her check on March 29, 2O19, yong sa akin wala pa rin until today. I followed up with Pagibig Office on Aprll 3, 5, 7,11,17,26 and today at 1:45 pm. I talked to Jerwin, Michael, Dang, Benjie and Joy but all of them have the same answer to my follow up – “inaayos pa record, for reconciliatlon pa, etc. Until when will l wait for the said reconclllation? Pwede makisuyo po sa CCB na matulungan ako. Maraming, maraming salamat po and God bless.”
CCB referred the client’s concern to the Home Development Mutual Fund (HDMF) on April 29, 2019. On May 6, 2019, the CCB received this update:
“This is to inform that office that i received a text message this morning at 11:24 from ms joy baysic of Pag-ibig Fund Commonwealth Branch informing me that the merging of my mp2 accts has been approved by their technical support and the office will proceed with the processing of my claim. again thank you very much for your continued assistance. God bless and more power to the CCB Team!”
Settled SSS Sickness Benefit Claim
Settled SSS Sickness Benefit Claim
The CCB received thru text message a request for assistance on May 10, 2019, for the processing of his sickness benefit claim application:
“Good day po, Chairperson Alicia de la Rosa-Bala of the Civil Service Commission, pakitulungan naman ninyo ako na mapabilis ang mabagal na pag-proseso sa aking sickness benefit. Hanggang ngayon Mayo 10, 2019 ay hindi pa rin naidedeposito sa aking SSS accredited BDO savings bank account ang aking Sickness Benefit. Muli maraming salamat po sa inyong pagtulong sa tulad ko na isang mahirap na Senior Citizen at SSS Member. God bless po.”
The concern was referred to the Social Security System (SSS) on May 10, 2019. On May 16, 2019, CCB received a message from the client extending his appreciation for the assistance provided:
“Good day po, Chairperson Alicia de la Rosa-Bala of the Civil Service Commission at sa Contact Center ng Bayan. Maraming salamat po sa inyong mabilis na pagtulong. Natanggap ko na po ang aking 30 days na Sickness Benefit ngayong araw na ito, Mayo 15, 2019. Nai-deposit na po ng SSS sa aking BDO Savings Account ang kabuuang halaga ng aking sickness benefit. Mabuhay po ang CCB at ang CSC. God bless po.”
Approved HDMF Retirement Claim Application
Approved HDMF Retirement Claim Application
The CCB received an email requesting assistance on May 2, 2019, for the processing of his retirement claim application:
“Good Day! I follow up ko lang po ang complaint ko tungkol sa release ng TAV ko.KAILAN PO BA MARE-RELEASE?Bakit sabi ng pagibig fund robinsons desk officer hindi niya masigurado kailan marerelease. Gusto ko po sanang humingi ng tulong para sa ikabibilis ng pagrelease ng TAV (TOTAL ACCUMULATED VALUE) ng Pagibig fund ko sa Pagibig fund Robinson and Stgo.city hall desk officer.Tatlong beses napo akong nagpabalik balik doon sa branch nila. Una noong humingi ako ng requirements March 22 2019.Pangalawa noong 25 March nagsubmmit at huli noong 11 april 2019. At kanina umaga nag text po ko for follow up 10:00-11:20 am pero ala pong reply.Noong nag follow up ako ng cash-out ng benefits noong April 11 matatagalan pa raw.sabi ng Robinsons Pagibig fund desk officer (mob. No.09359590137).Bakit ganon kabagal at ka inefficient ng serbisyo ng Pagibig Fund sa mga Retiree S.C. & PWD.Lagi kong encounter ang lines “hindi pa pasok sa data base” ang aking records sa Pagibig fund hanggang ngayon.”
The concern was referred to the Home Development Mutual Fund (HDMF) on May 2, 2019. On May 21, 2019, CCB received a message from the client extending his appreciation for the assistance provided:
“A sincere thanks to your great effort, my problem was finally settled last May 17 2019. More power to you and mabuhay kayo!! Please invite also the public who had great concern about their deals to any government agencies.”
Released GSIS UMID Card
Released GSIS UMID Card
The CCB received an email requesting assistance on March 4, 2019, for the release of her GSIS Unified Multi-Purpose Identification (UMID) Card:
“I was advised to change my ATM card of GSIS on September 7, 2017 due to couple of incident that was happened early year of 2017 where my ATM was compromised and able to get all my savings (Ph27,000.00 and Ph8,000.00 respectively), fortunately they returned the amount after more than 3 months for my 27k and 1 week after for the 8k. GSIS card siya pero landbank ang issuing bank. Bumalik ako sa bangko after 3 months to get my new ATM as it was stated on their claim stub pero wala pa raw. Nakailang balik na po ako at hanggang ngayon wala pa yung ATM ko (1year and 6 months)! Sana lang po for this complain maexpedite ang release ng card ko.”
The concern was referred to the Land Bank of the Philippines (LBP) on March 5, 2019. On May 21, 2019, CCB received an email from the client extending her appreciation for the assistance provided:
“Hi Good day! Landbank Sta Maria Branch called me last May 7, 2019 informing that my UMID GSIS card was ready for pick up! Finally after 1 year and 8 months of waiting. Thank you for your initiative to fast tract my complaint with them (GSIS/Landbank). Marami pa sana kayong matulungan na walang ibang alam takbuhan o lapitan kundi kayo, and sana magtagal pa ang program na ito. Kudos!”
Settled HDMF Provident Benefit Claim
Settled HDMF Provident Benefit Claim
The CCB received thru text message a request for assistance on May 7, 2019, for the processing of his provident benefit claim application:
“Good morning Sir/Madam. Ten months ago, I filed my application for Pag-IBIG Provident benefits claim on July 27, 2018. I followed it up by personally visiting the Taguig Branch every month since September 2018. In addition, l also sent an email inquiry on January 14, January 18 and March 18, 2019. Pag-IBIG advised me that they will act on my request. To date, I have yet to receive my claims. May I request assistance? Thank you very much.”
The concern was referred to the Home Development Mutual Fund (HDMF) on May 7, 2019. On May 21, 2019, CCB received an email from the client extending his appreciation for the assistance provided:
“I received your Message and read the attached Letter. I also accomplished the Survey Questionnaires. After almost ten long months, I finally claimed my Provident Benefits Claim Cheque yesterday. You may include this success story in your Website. Maraming Salamat po.”
Released GSIS UMID Card
Released GSIS UMID Card
The CCB received thru text message a request for assistance on May 17, 2019, for the release of her GSIS Unified Multi-Purpose Identification (UMID) Card:
“Dear ARTA. Good morning po. I am Mrs. Chona Orillo Villarin, T3 of Lingig Central ES. I would like to inform your good office the miscommunication made by the Land Bank of the Philippines (LBP) Tandag Branch which was very frustrating on my part because I travelled very early and spent money for my fare and meals just to claim my GSIS UMID card, since I got a message from the office informing me to claim my UMID last May 7, 2019. Sad to say, when I went in LBP Tandag office, one of their employee searched my name and unfortunately my name was not in the list. I felt low morale. How could this legitimate bank gave fake information to somebody who were expecting to have a successful transaction. Please help me. I will forward the message I received from LBP. God Bless!
“Your new LANDBANK GSIS UMID EMV VISA card is now ready for pick-up at LANDBANK Tandag Branch. Claim now and activate to enjoy its features. Please bring valid IDs upon claiming your card (old GSIS UMID Card, at least 1 government-issued ID). Thank you.”
The concern was referred to the Land Bank of the Philippines (LBP) on May 17, 2019. On May 21, 2019, CCB received this update:
“Maraming maraming thank you po..one of the LBP employees called that I will be receiving my UMID card this coming saturday thru Mr. Paolo..Godbless po sana marami pa po kayong matutulungan. thank you very much natanggap ko na po ang GSIS UMID Card ko po..God bless!”
Approved HDMF Housing Loan Application
Approved HDMF Housing Loan Application
The CCB received an email requesting assistance on May 24, 2019, for the processing of his housing loan application:
“I would like to seek for your assistance regarding the very slow processing of the release of my housing loan from PAGIBIG which has caused so much inconvenience to me.”
The concern was referred to the Home Development Mutual Fund (HDMF) on May 27, 2019. On May 31, 2019, CCB received an email from the client extending his appreciation for the assistance provided:
“Good morning. I received a call from Pag Ibig yesterday informing me that my check for my housing loan is ready for release. They did not disclose how much they release to me for now but atleast Im thankful this would allow me to continue the construction of my house. Thank you very much for your assistance. Sana po ay patuloy kayo na nandyan para makatulong sa mga kababayan natin na nangangailangan ng boses para matugunan ang mga problema sa ilang opisina natin sa Gobyerno. Saludo po ako sa inyo CSC/CCB! Mabuhay po kayo.”