Settled SSS Retirement Benefit Claim
Settled SSS Retirement Benefit Claim
The Contact Center ng Bayan (CCB) received thru text message a request for assistance on April 12, 2019, for the processing of his retirement claim application:
“Good day! Mayroon lang po akong gustong iparating sa opisina niyo. Dati po akong seaman, nagki-claim ako ng retirement ko sa SSS pero hindi ako makakuha hanggang ngayon gawa ng opis ko dati na German Marine Agency sa Bangkal, Makati na may ipinasok na contribution na hindi naman sa akin. Panay ang request ko sa agency na ito to delete or ibalik sa may ari pero puro lang pangako. Mula pa noong January ang pag-request ko. Ang sabi po ng SSS ay kailangan daw ma-delete muna iyong contribution na naipasok na hindi sa akin at it will take 3 months daw para ma-delete pero kapag ang agency daw na naghulog ang magpa-delete ay madali lang daw. Iyong contribution na iyon na naipasok sa akin ay sa anak ko na Junior. Nakipag-ugnayan na po kami sa SSS Diliman QC at ang nakausap namin ay si MS. Violeta P. Nadal. Ang sabi niya ay magpunta raw kami sa German Marine Agency upang sila ang magpa-delete sa contribution na iyon. Tawag kami ng tawag sa agency pero puro pangako walang action.”
CCB referred the client’s concern to the Social Security System (SSS) on April 12, 2019. On June 11, 2019, the CCB received this update:
“Gud afternoon..thank you so much sa tulong nyo... na withdraw ko na po ngayon lang ang pension ko sa SSS..Again thank you!”
Settled HDMF Retirement Benefit Claim
Settled HDMF Retirement Benefit Claim
The CCB received an email requesting assistance on May 2, 2019, for the processing of his retirement claim application:
“Good Day! I follow up ko lang po ang complaint ko tungkol sa release ng TAV ko.KAILAN PO BA MARE-RELEASE?Bakit sabi ng pagibig fund robinsons desk officer hindi niya masigurado kailan marerelease. Gusto ko po sanang humingi ng tulong para sa ikabibilis ng pagrelease ng TAV (TOTAL ACCUMULATED VALUE) ng Pagibig fund ko sa Pagibig fund Robinson and Stgo.city hall desk officer.Tatlong beses napo akong nagpabalik balik doon sa branch nila. Una noong humingi ako ng requirements March 22 2019.Pangalawa noong 25 March nagsubmmit at huli noong 11 april 2019. At kanina umaga nag text po ko for follow up 10:00-11:20 am pero ala pong reply.Noong nag follow up ako ng cash-out ng benefits noong April 11 matatagalan pa raw.sabi ng Robinsons Pagibig fund desk officer. Bakit ganon kabagal at ka inefficient ng serbisyo ng Pagibig Fund sa mga Retiree S.C. & PWD.Lagi kong encounter ang lines “hindi pa pasok sa data base” ang aking records sa Pagibig fund hanggang ngayon.”
The concern was referred to the Home Development Mutual Fund (HDMF) on May 2, 2019. On June 20, 2019, CCB received a message from the client extending his appreciation for the assistance provided:
“Hi! Good pm.First of all I would like to thank your agencies for your great effort in helping me to claim my TAV(Pagibig Fund Benefit)I received the check last May 17 2019.I have a great concern for people who are about to collect also their benefits in the future.In my own experienced Pagibig Fund employees doesn't show transparency in their computing details of benefits esp. Dividends.I wish that a person in authority will correct this matters for the sake of Pagibig members who don't have the time and knowledge to compute their rightful benefits.”
Released GSIS UMID Card
Released GSIS UMID Card
The CCB received an email requesting assistance on May 16, 2019, for the release of her GSIS Unified Multi-Purpose Identification (UMID) card:
“This email pertains to my GSIS E-Card Plus. After I was referred by one of the security guards of GSIS Bacolod Office last April 17, 2019 to your Office, I went to your Union Bank-Araneta St., Bacolod City, Neg. Occ. Branch. I was told by one of your personnel in Union Bank - Araneta St., Bacolod City, Neg. Occ. Branch that it was not among the GSIS Cards in their custody ready for release. The ones that have been with them are the GSIS Cards of pensioners and none of any government employee who is still active in civil service or currently employed. I was assured that I will be contacted as soon as any information is obtained where exactly my GSIS E-Card Plus was and when will it be available for release. On April 22, 2019, GSIS Bacolod Office through its personnel named Rica told me that my name is in the list of those whose GSIS E-Card Plus is issued and ready for release. It was, however, in the rooster of Benguet, Philippines address which is contrary to my address and that of the one registered in GSIS Bacolod Office which is Bacolod City, Negros Occidental. While my over-the-counter transaction with her was on-going, she said she emailed your support service department regarding my concern and told me that she will wait for any response from you soon for any development. Just like one of your personnel, I was assured of an action but I neither heard nor received any update yet, with an option from GSIS Bacolod Branch to contact them about it. As such, I would like to request directly for your intervention on this matter since nothing seemed to reach me as of this time. Please trace where exactly my card is and whether or not it is ready for release. This is to avoid incurring any fraud that may happen to it especially that there appears an error in its address from your end and it also seems that it is already released since according to Rica of GSIS Bacolod Office, no notation was provided what happened to it and it appears that all of the GSIS E-Card Plus were already released. According to her, your personnel who took charge of the release of the GSIS E-Card Plus in their Office did not left the place until almost all such Cards were released. Also, Rica of GSIS Bacolod Office said since the transaction is a re-carding, it is your direct accountability and responsibility and not that of GSIS. I happen not to confirm from her that she may be right about it since you were contracted by GSIS to do the business of facilitating the availing of GSIS Members' benefits and manage the processes involved. Initially, it begins with the medium on how it shall be availed of, which is the GSIS Member's Card. Yet as GSIS Member, I am directly connected with GSIS, hence, any question arising from the services you provide, GSIS must come in to intervene. Your contract with GSIS came in because of its members which I happen to be one. Whatever inconsistencies or misunderstanding in your processes for facilitating the services due to me and the rest of the GSIS Members should supposedly threshed out in your ends in accordance with your contract. May that happen as I request so that an almost half day leave spent on April 17, 2019 and another almost half day leave spent in April 22, 2019 just to have nothing, will not happen to me again, and may not happen to any GSIS Member, be an active member or a pensioner. Am I and the rest are supposedly be spending much time for a simple transaction just like mere release of a card? Is it not supposedly be ready for release like the information received by my office mate who informed me about it? I am hoping for your attention and consideration on this matter. Thank you.”
The concern was referred to the Government Service Insurance System (GSIS) on May 16, 2019. On June 20, 2019, CCB received this update:
“I acknowledge receipt of the email dated May 23, 2019 and sent at 3:55 PM. Also, I am informing your good Office that I received the EMV GSIS Card today, June 3, 2019 at 9:15 AM from Pam Hilado of the Union Bank Rosario-Araneta Sts., Bacolod Branch. Thank you for your assistance on this matter.”
Settled Hospital Medicine Refund
Settled Hospital Medicine Refund
The CCB received thru text message a request for assistance on June 17, 2019, for the processing of her application for medicine refund:
“Magandang umaga po, nais ko lang na iparating ang reklamo ko tungkol sa isang district hospital dito sa Batangas, ang MVM District Hospital sa Namunga Rosario Batangas, dahil po sa hindi nila pagbibigay ng medicine refund ko mula sa PhilHealth na umabot na halos mag dalawang taon na. Noon pang July 14,2017 ako na-admit sa ospital, ayon sa PhilHealth ay naibayad na sa ospital ang kabuuang benipisyo ko, sa ospital ako nagpasa ng mga resibo ko ng mga gamot. Tulungan niyo po ako. Nasa administrative building ng MVM District Hospital ang opisina ng Philhealth, sila po ang tumanggap ng mga resibo ko ng gamot. Nais ko po na sana mabigyang aksyon ang reklamo ko sapagka’t kahit anong gawing follow-up ko sa ospital ay wala silang aksyon. Ang tanging dahilan lang po nila ay wala pang schedule ang refund ko dahil may mas nauna pa na nagpasa ng mga resibo sa akin. Sana naman po ay matulungan niyo ako.”
The concern was referred to MVM Sto. Rosario District Hospital on June 18, 2019. On June 21, 2019, CCB received an email from the client extending her appreciation for the assistance provided:
“Marami pong salamat sa tulong niyo. Nakuha ko na po ang refund ko sa hospital ngayon lang po umaga, salamat po uli sa inyo.”
Released Certified True Copy of Land Title
Released Certified True Copy of Land Title
The CCB received an email requesting assistance on June 11, 2019, for the processing of her request for Certified True Copy (CTC) of land title:
“Dear LRA, I am writing to follow up status of our transaction with ROD Misamis Oriental ref EPEB 2019 001 488. This is regarding our request of Certified True Copy of Title No. P-12198. As per ROD Mis. Or. The transaction was forwarded last May 17, 2019 to COD and LARES - LRA Head office in Quezon City, since then I tried to call your office everyday to your landline numbers below but no one answered. One stop Shop - 921-6572 Customers Hotline (Aksyon Agad) - 921-1383. I tried to call other landline from Central Records 925-6973 but they are referring me to same department and contact numbers above. Until I called Public Relations/Information they advise me to email on the above email address. Please, may I ask your kind assistance to follow the said transaction to the assigned department. I also checked this with your Online System upon checking as of June 10, 2019 below status was still at Records Officer. It was too long processing time, kindly send me any update on this asap.”
The concern was referred to the Land Registration Authority (LRA) on June 11, 2019. On June 24, 2019, CCB received this update:
“Hi Contact Center Ng Bayan. Maraming Salamat po. Our requested CTC of Title is already available na sa RD Mis Or. They called us last June 18. Salamat po ulit sa maayos at mabilis na serbisyo.”