Settled SSS Maternity Benefit Claim
Settled SSS Maternity Benefit Claim
The Contact Center ng Bayan (CCB) received thru call a request for assistance on 10 June 2019, for the processing of her maternity benefit claim application:
“Regarding ito sa maternity claim na nai-file ko sa SSS Santol Santa Mesa Manila. Magtatatlong buwan na po ito sa 25 ang status lang nila sa akin pakihintay lang daw muna. Pabalik-balik na rin po ako sa kanila. Pagbalik ko after two months wala pa rin ang sabi nila hindi pa raw nila napupuntahan ang address ng midwife kailangan pa raw kasi nila mapuntahan physically. Ang sabi ko naman bakit hindi nila sinabi sa akin para naibigay ko sa kanila ang address. Tapos nagbigay ako ng address noong May 25, 2019. Sabi nila maghintay ulit ako. Aabutin na ako ng apat na buwan bago matanggap itong benefits ko.”
CCB referred the client’s concern to the Social Security System (SSS) on 11 June 2019. On 15 July 2019, the CCB received a message from the client extending her appreciation for the assistance provided:
“thank you so much CCB for updating me every time about my concern. i'am just now waiting for my claim to be wiyhdrawn on within the next 10 working days.”