Settled SSS Pension Adjustment
Settled SSS Pension Adjustment
The Contact Center ng Bayan (CCB) received an email requesting assistance on 5 November 2018, for the settlement of his father’s pension adjustment:
“Good day!!! Last sept 2017, we file the salary adjustment for the year 1984-1989 of my late father But until now we are not recieving yet the said adjustment. My mother who's 88 yr old need it to support her daily medicine as her maintenance for hypertention. Because the pension which she receiving from the SSS pension is not enough to support it. Also for her medical attention.
Hoping you can help us regarding this matter. Thank you and God bless you all!!”
CCB referred the client’s concern to Social Security System (SSS) on 5 November 2018. On 4 October 2019, the CCB received an email from the client extending his appreciation for the assistance provided:
“Good day. Ako po ay lubos na nagpapasalamat sa malaking tulong ninyo sa amin upang makuha po namin ang SSS pensyon adjustment ng aking tatay. Malaking tulong po ito para sa mga gastusin medisina ng aking ina na kasalukuyang bed ridden. More power po sa inyo.
Posted SSS Loan Payment
Posted SSS Loan Payment
The Contact Center ng Bayan (CCB) received an email requesting assistance on 2 September 2019, for the posting of her loan payment:
“I would like to seek your assistance regarding missing payment for my SSS loan totalling to P4438.87. My payment for 2,000 for the month of April which was remitted to SSS last May 15, 2019 has not been posted yet until now. I noticed that my payments for March and April have the same OR no. from SSS which caused the issue. I already raised the issue to SSS and was advised to just wait for the payment to be posted, but they cannot give any time frame as to when it will be posted. I sent them email but I did not get any response from them. This resulted to overpayment since my company continued to deduct payments from my salary without checking if payments were posted or not. I'm not getting any help from them since they assumed that they're relieved from any liability/fault on their part and issue should be settled with SSS. It's been 3 months already but it has not been posted yet until now. I cannot process or request for refund yet because I was advised to wait for the missing payment to be posted first, so that it will be included in the refund which by the way, will take another 3-5 months. I am 6 months pregnant and will be needing the money for my maternity expenses. Attached are the certificate of loan payment, statement of account from SSS website and email sent to them which I did not get any response. Hope to have this issue resolved as soon as possible. Your assistance will be greatly appreciated.”
CCB referred the client’s concern to Social Security System (SSS) on 2 September 2019. On 14 October 2019, the CCB received an email from the client extending her appreciation for the assistance provided:
“The missing SSS loan payment for 2,000 is now posted. I can finally request for a refund for the overpayment. I really appreciate your assistance in this matter! Without your help, this issue would have not been resolved right away. Thank you very much!
Released Certified True Copy of Land Title
Released Certified True Copy of Land Title
The Contact Center ng Bayan (CCB) received thru text message a request for assistance on 22 October 2019, for the release of the Certified True Copy (CTC) of his land title:
“Baka puwede niyo po ako matulungan sa mabagal na serbisyo ng LRA RD MORONG for COD po ang note ng LARES September 24, 2019 pa po. Almost every day ang follow-up ko pero negative pa din as to date po. Wala pa rin po bumabalik ng COD, iyan po ang sagot ng RD Morong.”
CCB referred the client’s concern to Land Registration Authority (LRA) on 23 October 2019. On 25 October 2019, the CCB received this update:
“Salamat po sa inyomg assistance re certified true copy ng TCT. Makukuha ko na bukas sa RD Morong FOR COD. salamat po sa Diyos.”