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Published: 25 April 2023

This dynamic coffee table book consists of eight (𝟴) chapters showcasing the history of establishing a public feedback mechanism, collaborative efforts of CCB and partner government agencies in battling red tape and improving public assistance, and success stories of customer experiences from our fellow citizens.

A chapter highlights the recognition of top performing government agencies based on the highest complaints resolution rate achieved within the decade. These top agencies were distinguished as key partners of CCB in promoting the ease of doing business and efficient government service delivery.

Celebratory greetings and messages coming from the Office of the President, Office of the Vice President, Senate of the Philippines, House of Representatives, and our heads of offices from the CSC are also featured in the book.

Here's the soft copy of the 𝗖𝗖𝗕: 𝙄𝙨𝙖𝙣𝙜 𝘿𝙚𝙠𝙖𝙙𝙖 𝙣𝙜 𝙋𝙖𝙜𝙡𝙞𝙡𝙞𝙣𝙜𝙠𝙤𝙙 𝗖𝗼𝗳𝗳𝗲𝗲 𝗧𝗮𝗯𝗹𝗲 𝗕𝗼𝗼𝗸

CCB Coffee Table Book - CSC link

CCB Coffee Table Book - CCB link

#contactcenterngbayan #ccb #ccbisangdekada #isangdekadangpaglilingkod

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Published: 27 March 2023

Here's a 𝘚𝘶𝘤𝘤𝘦𝘴𝘴 𝘚𝘵𝘰𝘳𝘺 from one of the clients the Contact Center ng Bayan has helped.

𝗖𝗹𝗶𝗲𝗻𝘁'𝘀 𝗰𝗼𝗻𝗰𝗲𝗿𝗻: Report on alleged failure in attending to clients during office hours.
𝗖𝗹𝗶𝗲𝗻𝘁'𝘀 𝘃𝗲𝗿𝗯𝗮𝘁𝗶𝗺: "𝘐 𝘩𝘰𝘱𝘦 𝘵𝘩𝘢𝘵 𝘮𝘺 𝘤𝘰𝘯𝘤𝘦𝘳𝘯𝘴 𝘸𝘪𝘭𝘭 𝘣𝘦 𝘤𝘭𝘢𝘳𝘪𝘧𝘪𝘦𝘥. 𝘈𝘯𝘥 (𝘐 𝘢𝘮) 𝘦𝘹𝘱𝘦𝘤𝘵𝘪𝘯𝘨 𝘢𝘯 𝘪𝘮𝘱𝘳𝘰𝘷𝘦𝘥 𝘨𝘰𝘷𝘦𝘳𝘯𝘮𝘦𝘯𝘵 𝘴𝘦𝘳𝘷𝘪𝘤𝘦..."
𝗔𝗴𝗲𝗻𝗰𝘆 𝗰𝗼𝗻𝗰𝗲𝗿𝗻𝗲𝗱: Land Transportation Office (LTO)

𝗖𝗹𝗶𝗲𝗻𝘁’𝘀 𝗙𝗲𝗲𝗱𝗯𝗮𝗰𝗸:

“𝘏𝘪, 𝘐 𝘸𝘰𝘶𝘭𝘥 𝘭𝘪𝘬𝘦 𝘵𝘰 𝘦𝘹𝘵𝘦𝘯𝘥 𝘮𝘺 𝘨𝘳𝘢𝘵𝘪𝘵𝘶𝘥𝘦 𝘵𝘰 𝘊𝘚𝘊 𝘊𝘊𝘉, 𝘢𝘴 𝘸𝘦𝘭𝘭 𝘢𝘴 𝘵𝘰 𝘓𝘛𝘖 𝘮𝘢𝘯𝘢𝘨𝘦𝘮𝘦𝘯𝘵, 𝘧𝘰𝘳 𝘢𝘵𝘵𝘦𝘯𝘥𝘪𝘯𝘨 𝘵𝘰 𝘮𝘺 𝘤𝘰𝘯𝘤𝘦𝘳𝘯. 𝘗𝘦𝘳 𝘵𝘩𝘦 𝘦𝘮𝘢𝘪𝘭 𝘵𝘩𝘳𝘦𝘢𝘥, 𝘐 𝘰𝘣𝘴𝘦𝘳𝘷𝘦𝘥 𝘵𝘩𝘢𝘵 𝘺𝘰𝘶 𝘴𝘵𝘳𝘪𝘷𝘦𝘥 𝘧𝘰𝘳 𝘢 𝘳𝘦𝘴𝘱𝘰𝘯𝘴𝘦 𝘸𝘪𝘵𝘩 𝘵𝘩𝘦 𝘤𝘰𝘯𝘤𝘦𝘳𝘯𝘦𝘥 𝘢𝘨𝘦𝘯𝘤𝘺 𝘣𝘺 𝘮𝘢𝘬𝘪𝘯𝘨 𝘧𝘰𝘭𝘭𝘰𝘸-𝘶𝘱𝘴. 𝘍𝘪𝘷𝘦-𝘴𝘵𝘢𝘳 𝘳𝘢𝘵𝘪𝘯𝘨 𝘧𝘰𝘳 𝘊𝘚𝘊 𝘊𝘊𝘉."

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The CCB continues to provide easy access channels for the public to reach the government and express their feedback and other concerns on service delivery. The facility receives complaints on government offices’ non-conformance with their respective Citizen's Charters; requests for assistance on pending requests and applications; queries on procedures and requirements; suggestions for further improvement of systems and processes; and commendation/appreciation of efficient service.

To reach the CCB, text 0908-8816565 or send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.. You may also send a direct message through the CSC's official Facebook Page, Philippine Civil Service Commission.

#ContactCenterNgBayan #CCB #cscph

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Published: 16 March 2023

Here's a 𝘚𝘶𝘤𝘤𝘦𝘴𝘴 𝘚𝘵𝘰𝘳𝘺 from one of the clients the Contact Center ng Bayan has helped.

𝗖𝗹𝗶𝗲𝗻𝘁'𝘀 𝗰𝗼𝗻𝗰𝗲𝗿𝗻: Suspended passport application due to undeclared old passport.
𝗖𝗹𝗶𝗲𝗻𝘁'𝘀 𝘃𝗲𝗿𝗯𝗮𝘁𝗶𝗺: "𝘐 𝘢𝘮 𝘣𝘦𝘨𝘨𝘪𝘯𝘨 𝘋𝘍𝘈 𝘵𝘰 𝘳𝘦𝘭𝘦𝘢𝘴𝘦 𝘮𝘺 𝘱𝘢𝘴𝘴𝘱𝘰𝘳𝘵."
𝗔𝗴𝗲𝗻𝗰𝘆 𝗰𝗼𝗻𝗰𝗲𝗿𝗻𝗲𝗱: Department of Foreign Affairs (DFA)

𝗖𝗹𝗶𝗲𝗻𝘁’𝘀 𝗙𝗲𝗲𝗱𝗯𝗮𝗰𝗸:

"𝘎𝘰𝘰𝘥 𝘥𝘢𝘺! 𝘛𝘩𝘪𝘴 𝘪𝘴 𝘵𝘰 𝘪𝘯𝘧𝘰𝘳𝘮 𝘺𝘰𝘶 𝘵𝘩𝘢𝘵 𝘮𝘺 𝘱𝘢𝘴𝘴𝘱𝘰𝘳𝘵 𝘩𝘢𝘴 𝘣𝘦𝘦𝘯 𝘳𝘦𝘭𝘦𝘢𝘴𝘦𝘥. 𝘐 𝘳𝘦𝘢𝘭𝘭𝘺 𝘢𝘱𝘱𝘳𝘦𝘤𝘪𝘢𝘵𝘦 𝘺𝘰𝘶𝘳 𝘩𝘦𝘭𝘱, 𝘊𝘰𝘯𝘵𝘢𝘤𝘵 𝘊𝘦𝘯𝘵𝘦𝘳 𝘯𝘨 𝘉𝘢𝘺𝘢𝘯. 𝘐 𝘩𝘰𝘱𝘦 𝘺𝘰𝘶 𝘤𝘢𝘯 𝘩𝘦𝘭𝘱 𝘢 𝘭𝘰𝘵 𝘰𝘧 𝘱𝘦𝘰𝘱𝘭𝘦 𝘸𝘪𝘵𝘩 𝘵𝘩𝘦𝘪𝘳 𝘤𝘰𝘯𝘤𝘦𝘳𝘯𝘴 𝘢𝘣𝘰𝘶𝘵 𝘨𝘰𝘷𝘦𝘳𝘯𝘮𝘦𝘯𝘵 𝘱𝘳𝘰𝘤𝘦𝘴𝘴𝘦𝘴. 𝘐 𝘢𝘭𝘴𝘰 𝘢𝘱𝘱𝘳𝘦𝘤𝘪𝘢𝘵𝘦 𝘋𝘍𝘈 𝘧𝘰𝘳 𝘪𝘮𝘮𝘦𝘥𝘪𝘢𝘵𝘦𝘭𝘺 𝘧𝘪𝘹𝘪𝘯𝘨 (𝘵𝘩𝘦 𝘪𝘴𝘴𝘶𝘦 𝘸𝘪𝘵𝘩) 𝘮𝘺 𝘴𝘶𝘴𝘱𝘦𝘯𝘥𝘦𝘥 𝘱𝘢𝘴𝘴𝘱𝘰𝘳𝘵. 𝘋𝘍𝘈 𝘢𝘯𝘥 𝘊𝘊𝘉, 𝘵𝘩𝘢𝘯𝘬 𝘺𝘰𝘶."

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The CCB continues to provide easy access channels for the public to reach the government and express their feedback and other concerns on service delivery. The facility receives complaints on government offices’ non-conformance with their respective Citizen's Charters; requests for assistance on pending requests and applications; queries on procedures and requirements; suggestions for further improvement of systems and processes; and commendation/appreciation of efficient service.

To reach the CCB, text 0908-8816565 or send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.. You may also send a direct message through the CSC's official Facebook Page, www.facebook.com/civilservicegovph.

#ContactCenterNgBayan #CCB #cscph

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Published: 21 December 2022

PASA-PASA | A client sought the help of the CSC's Contact Center ng Bayan because of her frustration for being given the run-around in her request of certified true copy of notarized Deed of Sale.

During her call on 4 January 2022, she narrated: “Meron kasi akong nire-request sa Regional Trial Court na Certification of a notarized document. Requirement kasi yun sa BIR for transfer of property. Ngayon, ni-request ko ito noong 21 December 2020. May reference number silang binigay sa akin. May verifier rin na naka-assign sa akin, ang sabi lang niya, wala daw yung hinihingi ko. Bumalik ako noong 18 January 2021 at hindi pa raw available ang document na hinihingi ko. Sabi sa akin last December, wala raw ang verifier kong si J***** so pinasa ako sa isa pang verifier ulit. Sabi, tawag na lang daw ako ulit. Then, a certain M***** spoke to me, siya na raw 'yung verifier ko. Then I went to the Clerk of Court ng 23 December 2021, ang sabi sarado na daw sila. Si J***** na daw ulit ang verifier ko. Balik na lang daw ako ng 17 January dahil naka-leave si J***** at siya lang daw ang puwedeng gumawa ng certification. Tapos bibigyan daw nya ako ng contact number niya. Magre-request rin ako ng Certificate of Authority for a Notarial Act if the documents are really unavailable.”

With the help of the CCB, she was finally able to receive her requested document. She sent a feedback on 8 March 2022 saying, “I am very pleased with the service you provided. Your representatives were very respectful, accommodating, and [they] patiently answered my queries. Ito ang tunay na public service, hindi naghihintay ng lagay bago gumawa ng aksyon. Kudos to your team! Sana lahat ng government employees ay katulad ninyo.”

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The CCB continues to provide easy access channels for the public to reach the government and express their feedback and other concerns on service delivery. The facility receives complaints on government offices’ non-conformance with their respective Citizen's Charters; requests for assistance on pending requests and applications; queries on procedures and requirements; suggestions for further improvement of systems and processes; and commendation/appreciation of efficient service.