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  • 1 of 5 CCB: ISANG DEKADA NG PAGLILINGKOD FLAG

    The Contact Center ng Bayan: Isang Dekada ng Paglilingkod (Cover Design)

  • 2 of 5 CCB: ISANG DEKADA NG PAGLILINGKOD
  • 3 of 5 CSC wins Quill Award for excellent business communication

    The Civil Service Commission (CSC) has joined the ranks of international and local organizations with the best business communication practices after it recently bagged the prestigious Philippine Quill Award for 2014 for its entry, Contact Center ng Bayan: Ang Sumbungan ng Bayan – Communication Strategies for Customer Relations.

  • 4 of 5 12 Things to know about EODB EGSD ACT of 2018 (Republic Act No. 11032)

    12 Things to know about EODB EGSD ACT of 2018 (Republic Act No. 11032)

  • 5 of 5 Contact Center ng Bayan on President's Report

    Contact Center ng Bayan on President's Report


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Tuloy-tuloy ang serbisyong hatid sa inyo ng Contact Center ng Bayan.

The Civil Service Commission’s Contact Center ng Bayan (CCB) has been an instrument for the Filipinos to receive quality and efficient government services. The citizens provide their feedback on the quality of government services via the various CCB access modes (telephone, SMS, and email).

This process has enabled government agencies and offices to re-assess and revisit their existing processes towards the delivery of prompt, courteous, and efficient services. From October 2012 to December 2020, the CCB has acted on 796,194 transactions with a resolution rate of 98.17%.

Maraming salamat sa tiwala. Mabuhay kayo!

 CCB Resolution Rate October 2012 to December 2020