Report a CCB Concern        Matrix of CCB Referrals        Send your feedback to us


Tuloy-tuloy ang serbisyong hatid sa inyo ng Contact Center ng Bayan.

The Civil Service Commission’s Contact Center ng Bayan (CCB) has been an instrument for the Filipinos to receive quality and efficient government services. The citizens provide their feedback on the quality of government services via the various CCB access modes (telephone, SMS, and email).

This process has enabled government agencies and offices to re-assess and revisit their existing processes towards the delivery of prompt, courteous, and efficient services. From October 2012 to December 2020, the CCB has acted on 796,194 transactions with a resolution rate of 98.17%.

Maraming salamat sa tiwala. Mabuhay kayo!

 CCB Resolution Rate October 2012 to December 2020