Isa ka ba sa "happy clients" ng mga ahensiyang ito?
These are the top ten agencies with the highest resolution rate from January to December 2020, based on data from the Civil Service Commission's Contact Center ng Bayan (CCB).
The CCB ensures that actions on public feedback are in compliance with the number of days required under Republic Act No. 11032 or the Ease of Doing Business and Efficient Government Service Delivery Act. To do such, the CCB regularly monitors the resolution rate of the concerns referred to government agencies. Aside from regular follow-ups, the CCB is also persistent in sending bulk follow-ups on unresolved concerns.