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  • 1 of 5 CCB: ISANG DEKADA NG PAGLILINGKOD FLAG

    The Contact Center ng Bayan: Isang Dekada ng Paglilingkod (Cover Design)

  • 2 of 5 CCB: ISANG DEKADA NG PAGLILINGKOD
  • 3 of 5 CSC wins Quill Award for excellent business communication

    The Civil Service Commission (CSC) has joined the ranks of international and local organizations with the best business communication practices after it recently bagged the prestigious Philippine Quill Award for 2014 for its entry, Contact Center ng Bayan: Ang Sumbungan ng Bayan – Communication Strategies for Customer Relations.

  • 4 of 5 12 Things to know about EODB EGSD ACT of 2018 (Republic Act No. 11032)

    12 Things to know about EODB EGSD ACT of 2018 (Republic Act No. 11032)

  • 5 of 5 Contact Center ng Bayan on President's Report

    Contact Center ng Bayan on President's Report


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Isa ka ba sa "happy clients" ng mga ahensiyang ito?

These are the top ten agencies with the highest resolution rate from January to December 2020, based on data from the Civil Service Commission's Contact Center ng Bayan (CCB).

The CCB ensures that actions on public feedback are in compliance with the number of days required under Republic Act No. 11032 or the Ease of Doing Business and Efficient Government Service Delivery Act. To do such, the CCB regularly monitors the resolution rate of the concerns referred to government agencies. Aside from regular follow-ups, the CCB is also persistent in sending bulk follow-ups on unresolved concerns.
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Do you have any feedback on the service of a government agency/office? You can send a report to the Contact Center ng Bayan by sending a text message to 0908 881 6565 or an email to This email address is being protected from spambots. You need JavaScript enabled to view it..

Top Ten Agencies