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  • 1 of 5 CCB: ISANG DEKADA NG PAGLILINGKOD FLAG

    The Contact Center ng Bayan: Isang Dekada ng Paglilingkod (Cover Design)

  • 2 of 5 CCB: ISANG DEKADA NG PAGLILINGKOD
  • 3 of 5 CSC wins Quill Award for excellent business communication

    The Civil Service Commission (CSC) has joined the ranks of international and local organizations with the best business communication practices after it recently bagged the prestigious Philippine Quill Award for 2014 for its entry, Contact Center ng Bayan: Ang Sumbungan ng Bayan – Communication Strategies for Customer Relations.

  • 4 of 5 12 Things to know about EODB EGSD ACT of 2018 (Republic Act No. 11032)

    12 Things to know about EODB EGSD ACT of 2018 (Republic Act No. 11032)

  • 5 of 5 Contact Center ng Bayan on President's Report

    Contact Center ng Bayan on President's Report


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What role will the Civil Service Commission's (CSC) Contact Center ng Bayan fulfill under Republic Act No. 11032 or the Ease of Doing Business and Efficient Government Service Delivery Act of 2018?

Established as the public feedback mechanism of the CSC, the CCB plays a vital role in the implementation of Republic Act No. 11032. This role is underscored in Rule IV (Citizen’s Charter), Section 2 (g) (i) of Joint Memorandum Circular (JMC) No. 2019001, series of 2019 or the Implementing Rules and Regulations of Republic Act No. 11032, which states that the CCB and the feedback facility of the CSC shall be included in the Citizen’s Charter of every government agency as part of their complaints mechanism.

implementing rules and regulationsRA11032