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  • 1 of 5 CCB: ISANG DEKADA NG PAGLILINGKOD FLAG

    The Contact Center ng Bayan: Isang Dekada ng Paglilingkod (Cover Design)

  • 2 of 5 CCB: ISANG DEKADA NG PAGLILINGKOD
  • 3 of 5 CSC wins Quill Award for excellent business communication

    The Civil Service Commission (CSC) has joined the ranks of international and local organizations with the best business communication practices after it recently bagged the prestigious Philippine Quill Award for 2014 for its entry, Contact Center ng Bayan: Ang Sumbungan ng Bayan – Communication Strategies for Customer Relations.

  • 4 of 5 12 Things to know about EODB EGSD ACT of 2018 (Republic Act No. 11032)

    12 Things to know about EODB EGSD ACT of 2018 (Republic Act No. 11032)

  • 5 of 5 Contact Center ng Bayan on President's Report

    Contact Center ng Bayan on President's Report


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The Contact Center ng Bayan (CCB) is turning nine (9) soon!

Established in 27 September 2012 through the joint initiatives of the CSC and the Department of Information and Communications Technology (formerly National Computer Center), the CCB was institutionalized through CSC Resolution No. 1400995 as the public feedback mechanism which aims to promote accountability among government agencies by providing citizens with tools to report feedback on government frontline services.

Using the different CCB access modes—Short Messaging Service (SMS) 09088816565, hotline 1-6565, email address This email address is being protected from spambots. You need JavaScript enabled to view it., CSC Official Facebook page, and CCB website www.contactcenterngbayan.gov.ph—the public can request for information and assistance on government frontline service procedures, and report commendations, complaints, and feedback.

CCB 9 years in government service