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Discover the experience of a client who sought the intervention of Contact Center ng Bayan (CCB) for the immediate action of the Social Service System (SSS) on her transaction:

Client Reference Number: IRN0254592

Follow up po sana ako Ticket Received# ****** *902, hindi pa po kasi nagre-reply si SSS sa request po ng mother ko na Terms and Conditions on how to pay SSS Educational Loan, nag-attach po ako ng four IDs and updated statement balances nung nag email ako kaso wala pa din po silang reply po. Please help us.

The CCB referred the matter to SSS and received a letter dated 28 July 2021 stating, “This in response to the request for assistance from Ms. T coursed thru the Civil Service Commission (CSC), regarding Educational Loan. Please be informed that we already e-mailed Ms. T regarding her appointment here in our Branch on July 29, 2021 between 9:00am to 10:00 am. For your information. Thank you.”

Client's feedback regarding her SSS Concern:

Very helpful and accommodating, very effective po. Very satisfied with your service. I'm happy kasi may ganitong services. Ipagpatuloy niyo lang po ang inyong magandang serbisyo. Maraming maraming salamat po. More power and God bless.

Using the different CCB access modes—Short Messaging Service (SMS) 09088816565, hotline 1-6565, email address This email address is being protected from spambots. You need JavaScript enabled to view it., CSC Official Facebook page, and CCB website www.contactcenterngbayan.gov.ph—the public can request for information and assistance on government frontline service procedures, and report commendations, complaints, and feedback.