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On 8 October 2021, the Contact Center ng Bayan (CCB) received an email from a client who was asking for assistance related to the death of a family member who tragically died during a vehicular accident.

One of the CCB agents who lives near the client's residence in Brgy. San Vicente, Tarlac City did not hesitate to assist her personally, in coordination with the LGU Tarlac City, Barangay San Vicente, and the Tarlac City Social Welfare Development Office. This action has helped in facilitating much needed assistance to the client in no time.

Kudos to all government employees and agencies who go the extra mile to deliver swift and excellent public service!

For reports, requests for assistance, commendations, and other feedback on any government-related transactions, reach out to Contact Center ng Bayan through:

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SMS: 0908-8816565
Hotline: 1-6565 (via PLDT)
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Malasakit in Action: Special CCB Onsite Mission