Since it was established in 2012, the Contact Center ng Bayan (CCB) has maintained a high resolution rate (percentage of resolved transactions out of received transactions) ranging from 98.81% to 100%.

In 2021, despite restrictions on activities due to COVID-19 and periods of lockdown, the CCB posted a resolution rate of 99.69%, wherein it was able to resolve 211,726 transactions out of the total 212,382 transactions received for the year.

For complaints, requests for assistance, suggestions, commendations, and inquiries related to government services, please get in touch with the Contact Center ng Bayan via text/SMS at 0908-8816565 or via email at This email address is being protected from spambots. You need JavaScript enabled to view it..