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  • 1 of 5 CCB: ISANG DEKADA NG PAGLILINGKOD FLAG

    The Contact Center ng Bayan: Isang Dekada ng Paglilingkod (Cover Design)

  • 2 of 5 CCB: ISANG DEKADA NG PAGLILINGKOD
  • 3 of 5 CSC wins Quill Award for excellent business communication

    The Civil Service Commission (CSC) has joined the ranks of international and local organizations with the best business communication practices after it recently bagged the prestigious Philippine Quill Award for 2014 for its entry, Contact Center ng Bayan: Ang Sumbungan ng Bayan – Communication Strategies for Customer Relations.

  • 4 of 5 12 Things to know about EODB EGSD ACT of 2018 (Republic Act No. 11032)

    12 Things to know about EODB EGSD ACT of 2018 (Republic Act No. 11032)

  • 5 of 5 Contact Center ng Bayan on President's Report

    Contact Center ng Bayan on President's Report


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Since it was established in 2012, the Contact Center ng Bayan (CCB) has maintained a high resolution rate (percentage of resolved transactions out of received transactions) ranging from 98.81% to 100%.

In 2021, despite restrictions on activities due to COVID-19 and periods of lockdown, the CCB posted a resolution rate of 99.69%, wherein it was able to resolve 211,726 transactions out of the total 212,382 transactions received for the year.

For complaints, requests for assistance, suggestions, commendations, and inquiries related to government services, please get in touch with the Contact Center ng Bayan via text/SMS at 0908-8816565 or via email at This email address is being protected from spambots. You need JavaScript enabled to view it..