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    The Contact Center ng Bayan: Isang Dekada ng Paglilingkod (Cover Design)

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    The Civil Service Commission (CSC) has joined the ranks of international and local organizations with the best business communication practices after it recently bagged the prestigious Philippine Quill Award for 2014 for its entry, Contact Center ng Bayan: Ang Sumbungan ng Bayan – Communication Strategies for Customer Relations.

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                Report a CCB Concern        Matrix of CCB Referrals        Send your feedback to us


 

Repatriation requests from Overseas Filipino Workers (OFWs) topped the list of reasons for reaching the Contact Center ng Bayan (CCB) in 2021. Most of these requests were about contracts that have not been renewed; employer violations such as unpaid salaries and benefits; and physical abuse of employees, including maltreatment and sexual offenses.

In fact, in 2021, the Overseas Workers Welfare Administration (OWWA) emerged as the agency with the most number of referrals received from the CCB, numbering 2,277.

Featured in the photo is an OFW’s feedback on the assistance provided by OWWA based on a referral made by the CCB. We thank OWWA for being the CCB’s active partner in ensuring effective and efficient response to citizens’ concerns, whether here or abroad.

It reads: “𝘔𝘢𝘳𝘢𝘮𝘪𝘯𝘨 𝘴𝘢𝘭𝘢𝘮𝘢𝘵 𝘱𝘰 𝘴𝘢 𝘪𝘯𝘺𝘰𝘯𝘨 𝘵𝘶𝘭𝘰𝘯𝘨. 𝘕𝘢𝘬𝘢𝘳𝘢𝘵𝘪𝘯𝘨 𝘯𝘢 𝘱𝘰 𝘢𝘬𝘰 𝘴𝘢 𝘗𝘪𝘭𝘪𝘱𝘪𝘯𝘢𝘴 𝘭𝘢𝘴𝘵 𝘑𝘶𝘭𝘺 10. 𝘚𝘢𝘭𝘢𝘮𝘢𝘵 𝘱𝘰 𝘴𝘢 𝘖𝘞𝘞𝘈 𝘥𝘢𝘩𝘪𝘭 𝘩𝘪𝘯𝘥𝘪 𝘱𝘰 𝘬𝘢𝘮𝘪 𝘱𝘪𝘯𝘢𝘣𝘢𝘺𝘢𝘢𝘯. 𝘕𝘢𝘯𝘨 𝘥𝘢𝘩𝘪𝘭 𝘴𝘢 𝘬𝘢𝘯𝘪𝘭𝘢 𝘢𝘺 𝘴𝘢𝘧𝘦 𝘱𝘰 𝘢𝘬𝘰𝘯𝘨 𝘯𝘢𝘬𝘢𝘶𝘸𝘪 𝘯𝘨 𝘗𝘪𝘭𝘪𝘱𝘪𝘯𝘢𝘴.”

For complaints, requests for assistance, suggestions, commendations, and inquiries related to government services, please get in touch with the Contact Center ng Bayan via text/SMS at 0908-8816565 or via email at This email address is being protected from spambots. You need JavaScript enabled to view it..