Report a CCB Concern        Matrix of CCB Referrals        Send your feedback to us


To ensure that public services are accessible and inclusive, government offices must always consider the special needs of their clients. All Filipinos have the right to avail themselves of quality government services, regardless of the physical, economic, social, or cognitive barriers they face.
The photo features a client’s commendation for an employee of the Bureau of Internal Revenue (BIR) Calamba branch, who went the extra mile to assist him with his transaction. The commendation resulted from a referral made by the Contact Center ng Bayan (CCB).
It reads: “𝘕𝘢𝘪𝘴 𝘬𝘰 𝘭𝘢𝘮𝘢𝘯𝘨 𝘱𝘰 𝘪𝘱𝘢𝘢𝘣𝘰𝘵 𝘢𝘯𝘨 𝘢𝘬𝘪𝘯𝘨 𝘬𝘢𝘳𝘢𝘯𝘢𝘴𝘢𝘯 𝘴𝘢 𝘉𝘐𝘙 𝘊𝘢𝘭𝘢𝘮𝘣𝘢. 𝘈𝘬𝘰 𝘱𝘰 𝘢𝘺 𝘪𝘴𝘢𝘯𝘨 𝘗𝘞𝘋 𝘯𝘢 𝘩𝘪𝘳𝘢𝘱 𝘮𝘢𝘨𝘭𝘢𝘬𝘢𝘥. 𝘔𝘢𝘺 𝘪𝘴𝘢𝘯𝘨 𝘦𝘮𝘱𝘭𝘦𝘺𝘢𝘥𝘰 𝘱𝘰 𝘴𝘪𝘭𝘢 𝘯𝘢 𝘯𝘢𝘨𝘶𝘭𝘢𝘵 𝘵𝘢𝘭𝘢𝘨𝘢 𝘢𝘬𝘰 𝘴𝘢 𝘨𝘪𝘯𝘢𝘸𝘢. 𝘋𝘶𝘮𝘢𝘵𝘪𝘯𝘨 𝘢𝘬𝘰 𝘯𝘨 𝘮𝘨𝘢 2 𝘱.𝘮., 𝘴𝘢𝘬𝘵𝘰𝘯𝘨 𝘬𝘢𝘬𝘢𝘪𝘯 𝘱𝘢 𝘭𝘢𝘮𝘢𝘯𝘨 𝘴𝘪𝘺𝘢 𝘯𝘨 𝘵𝘢𝘯𝘨𝘩𝘢𝘭𝘪𝘢𝘯. 𝘚𝘶𝘮𝘶𝘣𝘰 𝘭𝘢𝘮𝘢𝘯𝘨 𝘴𝘪𝘺𝘢 𝘯𝘢𝘯𝘨 𝘬𝘢𝘶𝘯𝘵𝘪 𝘢𝘵 𝘣𝘪𝘯𝘢𝘭𝘪𝘬𝘢𝘯 𝘯𝘪𝘺𝘢 𝘢𝘨𝘢𝘥 𝘢𝘬𝘰. 𝘒𝘪𝘯𝘶𝘩𝘢 𝘢𝘯𝘨 𝘬𝘢𝘪𝘭𝘢𝘯𝘨𝘢𝘯 𝘬𝘰 𝘢𝘵 𝘱𝘪𝘯𝘢𝘶𝘱𝘰 𝘢𝘬𝘰. 𝘏𝘶𝘮𝘪𝘯𝘨𝘪 𝘴𝘢 𝘢𝘬𝘪𝘯 𝘯𝘨 𝘗130 𝘢𝘵 𝘮𝘢𝘵𝘢𝘱𝘰𝘴 𝘢𝘯𝘨 𝘪𝘭𝘢𝘯𝘨 𝘮𝘪𝘯𝘶𝘵𝘰, 𝘣𝘪𝘯𝘢𝘭𝘪𝘬𝘢𝘯 𝘯𝘪𝘺𝘢 𝘢𝘬𝘰 𝘥𝘢𝘭𝘢 𝘯𝘢 𝘢𝘯𝘨 𝘳𝘦𝘴𝘪𝘣𝘰 𝘴𝘢 𝘣𝘪𝘯𝘪𝘨𝘢𝘺 𝘬𝘰𝘯𝘨 𝘱𝘦𝘳𝘢. 𝘚𝘪𝘯𝘢𝘮𝘢𝘩𝘢𝘯 𝘯𝘪𝘺𝘢 𝘢𝘬𝘰 𝘴𝘢 𝘳𝘦𝘭𝘦𝘢𝘴𝘪𝘯𝘨 𝘤𝘰𝘶𝘯𝘵𝘦𝘳. 𝘕𝘰𝘰𝘯𝘨 𝘣𝘢𝘯𝘥𝘢𝘯𝘨 𝘩𝘶𝘭𝘪 𝘬𝘰 𝘯𝘢𝘭𝘢𝘮𝘢𝘯, 𝘴𝘪𝘺𝘢 𝘱𝘢𝘭𝘢 𝘢𝘺 𝘣𝘪𝘴𝘰𝘳 𝘯𝘨 𝘬𝘰𝘭𝘦𝘬𝘴𝘺𝘰𝘯 𝘥𝘰𝘰𝘯. 𝘔𝘢𝘣𝘪𝘭𝘪𝘴 𝘬𝘰 𝘯𝘢𝘵𝘢𝘱𝘰𝘴 𝘢𝘯𝘨 𝘢𝘬𝘪𝘯𝘨 𝘵𝘳𝘢𝘯𝘴𝘢𝘬𝘴𝘺𝘰𝘯. 𝘚𝘢𝘭𝘢𝘮𝘢𝘵 𝘱𝘰!”
For complaints, requests for assistance, suggestions, commendations, and inquiries related to government services, please get in touch with the Contact Center ng Bayan via text/SMS at 0908-8816565 or via email at This email address is being protected from spambots. You need JavaScript enabled to view it..