The Civil Service Commission's Contact Center ng Bayan (CCB) is cited in President Rodrigo Roa Duterte's "Final Report to the People" themed "Tatag at Malasakit Tungo sa Pagbangon: Sustaining Our Nation's Gains Amidst Unprecedented Challenges" which encapsulates his administration's accomplishments from 2016 to 2021.
In the report (p. 60), it says, "𝘛𝘩𝘦 𝘈𝘙𝘛𝘈 𝘢𝘯𝘥 𝘊𝘪𝘷𝘪𝘭 𝘚𝘦𝘳𝘷𝘪𝘤𝘦 𝘊𝘰𝘮𝘮𝘪𝘴𝘴𝘪𝘰𝘯 (𝘊𝘚𝘊) 𝘢𝘭𝘴𝘰 𝘸𝘰𝘳𝘬𝘦𝘥 𝘩𝘢𝘯𝘥-𝘪𝘯-𝘩𝘢𝘯𝘥 𝘵𝘰 𝘳𝘦𝘴𝘰𝘭𝘷𝘦 𝘪𝘴𝘴𝘶𝘦𝘴 𝘳𝘢𝘪𝘴𝘦𝘥 𝘣𝘺 𝘑𝘶𝘢𝘯𝘢 𝘢𝘯𝘥 𝘑𝘶𝘢𝘯 𝘥𝘦𝘭𝘢 𝘊𝘳𝘶𝘻 𝘳𝘦𝘨𝘢𝘳𝘥𝘪𝘯𝘨 𝘵𝘩𝘦 𝘭𝘰𝘶𝘴𝘺 𝘢𝘤𝘤𝘰𝘮𝘮𝘰𝘥𝘢𝘵𝘪𝘰𝘯 𝘰𝘧 𝘱𝘶𝘣𝘭𝘪𝘤 𝘳𝘦𝘲𝘶𝘦𝘴𝘵𝘴 𝘢𝘯𝘥 𝘥𝘦𝘭𝘢𝘺𝘴 𝘪𝘯 𝘨𝘰𝘷𝘦𝘳𝘯𝘮𝘦𝘯𝘵 𝘵𝘳𝘢𝘯𝘴𝘢𝘤𝘵𝘪𝘰𝘯𝘴 𝘵𝘩𝘳𝘰𝘶𝘨𝘩 𝘵𝘩𝘦 𝘊𝘊𝘉. 𝘛𝘩𝘪𝘴 𝘢𝘭𝘭𝘰𝘸𝘦𝘥 𝘣𝘰𝘵𝘩 𝘢𝘨𝘦𝘯𝘤𝘪𝘦𝘴 𝘵𝘰 𝘣𝘳𝘦𝘢𝘬 𝘣𝘰𝘵𝘵𝘭𝘦𝘯𝘦𝘤𝘬𝘴 𝘪𝘯 𝘣𝘶𝘳𝘦𝘢𝘶𝘤𝘳𝘢𝘵𝘪𝘤 𝘱𝘳𝘰𝘤𝘦𝘴𝘴𝘦𝘴 𝘢𝘯𝘥 𝘨𝘰 𝘢𝘧𝘵𝘦𝘳 𝘪𝘯𝘤𝘰𝘮𝘱𝘦𝘵𝘦𝘯𝘵 𝘱𝘶𝘣𝘭𝘪𝘤 𝘰𝘧𝘧𝘪𝘤𝘦𝘳𝘴 𝘸𝘩𝘰 𝘮𝘢𝘬𝘦 𝘰𝘶𝘳 𝘱𝘦𝘰𝘱𝘭𝘦 𝘶𝘯𝘥𝘦𝘳𝘨𝘰 𝘯𝘦𝘦𝘥𝘭𝘦𝘴𝘴 𝘸𝘢𝘪𝘵𝘪𝘯𝘨 𝘢𝘯𝘥 𝘪𝘵𝘴 𝘳𝘦𝘴𝘶𝘭𝘵𝘢𝘯𝘵 𝘴𝘵𝘳𝘦𝘴𝘴."
It further reads, "𝘍𝘳𝘰𝘮 2016 𝘵𝘰 𝘋𝘦𝘤𝘦𝘮𝘣𝘦𝘳 2020, 𝘵𝘩𝘦 𝘊𝘊𝘉 𝘴𝘶𝘤𝘤𝘦𝘴𝘴𝘧𝘶𝘭𝘭𝘺 𝘢𝘤𝘵𝘦𝘥 𝘶𝘱𝘰𝘯 642,465 𝘤𝘰𝘮𝘱𝘭𝘢𝘪𝘯𝘵𝘴 𝘢𝘯𝘥 𝘲𝘶𝘦𝘳𝘪𝘦𝘴 𝘧𝘳𝘰𝘮 𝘵𝘩𝘦 𝘱𝘶𝘣𝘭𝘪𝘤, 29,763 𝘰𝘧 𝘸𝘩𝘪𝘤𝘩 𝘸𝘦𝘳𝘦 𝘈𝘙𝘛𝘈-𝘳𝘦𝘭𝘢𝘵𝘦𝘥 𝘤𝘰𝘮𝘱𝘭𝘢𝘪𝘯𝘵𝘴. 𝘉𝘦𝘤𝘢𝘶𝘴𝘦 𝘸𝘦 𝘷𝘢𝘭𝘶𝘦 𝘱𝘶𝘣𝘭𝘪𝘤 𝘧𝘦𝘦𝘥𝘣𝘢𝘤𝘬, 𝘵𝘩𝘦 𝘊𝘊𝘉 𝘦𝘯𝘩𝘢𝘯𝘤𝘦𝘥 𝘪𝘵𝘴 𝘰𝘯𝘭𝘪𝘯𝘦 𝘮𝘢𝘵𝘳𝘪𝘹 𝘰𝘧 𝘳𝘦𝘧𝘦𝘳𝘳𝘢𝘭𝘴 (𝘸𝘸𝘸.𝘤𝘰𝘯𝘵𝘢𝘤𝘵𝘤𝘦𝘯𝘵𝘦𝘳𝘯𝘨𝘣𝘢𝘺𝘢𝘯.𝘨𝘰𝘷.𝘱𝘩/𝘵𝘳𝘢𝘯𝘴𝘱𝘢𝘳𝘦𝘯𝘤𝘺/𝘮𝘢𝘵𝘳𝘪𝘹-𝘰𝘧-𝘳𝘦𝘧𝘦𝘳𝘳𝘢𝘭𝘴) 𝘵𝘰 𝘦𝘯𝘴𝘶𝘳𝘦 𝘵𝘩𝘢𝘵 𝘱𝘶𝘣𝘭𝘪𝘤 𝘤𝘰𝘯𝘤𝘦𝘳𝘯𝘴 𝘢𝘳𝘦 𝘢𝘥𝘥𝘳𝘦𝘴𝘴𝘦𝘥 𝘢𝘵 𝘵𝘩𝘦 𝘴𝘰𝘰𝘯𝘦𝘴𝘵 𝘵𝘪𝘮𝘦 𝘱𝘰𝘴𝘴𝘪𝘣𝘭𝘦."
As the nation moves forward under new leadership, the CSC commits to continue its efforts to improve public service delivery by facilitating public feedback through the CCB.
Read the full report from the Official Gazette website:
https://bit.ly/3HhToHA
