Did you know that the Contact Center ng Bayan (CCB) is celebrating its 10th anniversary this year?
That's right! The CCB was launched on 27 September 2012. And since its pilot run, the CCB has consistently fulfilled its role of being one of the Philippine government’s feedback facilities, helping the public with their concerns on government transactions. CCB has also been a partner of government agencies in improving their service delivery strategies through the power of feedback.
Phase 1 of the CCB project implementation was fully outsourced to a private service provider, Pilipinas Teleserv Inc., from 27 September 2012 to 31 March 2014. This was a 10-seat hosted facility that addressed general concerns from the public as well as specialized concerns directed to the six (6) participating agencies: Civil Service Commission, Information and Communications Technology Office, Bureau of Internal Revenue, Philippine Health Insurance Corporation, Department of Health, and Department of Trade and Industry.
All complaints under the Anti-Red Tape Act of 2007 (Republic Act No. 9485) were forwarded directly to the CSC Special Action Team for referral preparation and monitoring of agencies' actions and corrective measures. After the launch, the Land Registration Authority; Philippine Atmospheric, Geophysical and Astronomical Services Administration; and Social Security System (SSS) also interconnected with the CCB feedback platform.
𝐖𝐚𝐭𝐜𝐡 𝐨𝐮𝐭 𝐟𝐨𝐫 𝐨𝐮𝐫 𝐟𝐮𝐭𝐮𝐫𝐞 𝐩𝐨𝐬𝐭𝐬 𝐚𝐛𝐨𝐮𝐭 𝐭𝐡𝐞 𝐡𝐢𝐬𝐭𝐨𝐫𝐲, 𝐦𝐢𝐥𝐞𝐬𝐭𝐨𝐧𝐞𝐬, 𝐚𝐧𝐝 𝐬𝐮𝐜𝐜𝐞𝐬𝐬𝐞𝐬 𝐨𝐟 𝐭𝐡𝐞 𝐂𝐂𝐁 𝐚𝐬 𝐰𝐞 𝐮𝐬𝐡𝐞𝐫 𝐢𝐧 𝐢𝐭𝐬 𝟏𝟎𝐭𝐡 𝐚𝐧𝐧𝐢𝐯𝐞𝐫𝐬𝐚𝐫𝐲!