“I would also like to emphasize a very important principle that the CSC always put premium on and that is public accountability through citizen engagement and public feedback. And one effective mechanism in place is the Contact Center ng Bayan o CCB.
Since its launch, it has acted on more than a million complaints and requests. Last year alone, the facility was able to resolve a total of 211,726 transactions with a resolution rate of 99.69%.”
--CSC Chairperson KARLO A. B. NOGRALES
Transcript from the 122nd Philippine Civil Service Anniversary Launch
The CSC’s Contact Center ng Bayan (CCB) will be celebrating its 10th year as one of the Philippine government’s main feedback mechanisms that serves as the Filipino citizen’s direct line in providing feedback on the efficiency of government service delivery. This will be part of the 122nd Philippine Civil Service Anniversary celebration in September 2022.
Dubbed CCB: Isang Dekada ng Paglilingkod, the event will feature a virtual summit on 27 September 2022, an exhibit, and the launching of a commemorative coffee table book.