PASA-PASA | A client sought the help of the CSC's Contact Center ng Bayan because of her frustration for being given the run-around in her request of certified true copy of notarized Deed of Sale.
During her call on 4 January 2022, she narrated: “Meron kasi akong nire-request sa Regional Trial Court na Certification of a notarized document. Requirement kasi yun sa BIR for transfer of property. Ngayon, ni-request ko ito noong 21 December 2020. May reference number silang binigay sa akin. May verifier rin na naka-assign sa akin, ang sabi lang niya, wala daw yung hinihingi ko. Bumalik ako noong 18 January 2021 at hindi pa raw available ang document na hinihingi ko. Sabi sa akin last December, wala raw ang verifier kong si J***** so pinasa ako sa isa pang verifier ulit. Sabi, tawag na lang daw ako ulit. Then, a certain M***** spoke to me, siya na raw 'yung verifier ko. Then I went to the Clerk of Court ng 23 December 2021, ang sabi sarado na daw sila. Si J***** na daw ulit ang verifier ko. Balik na lang daw ako ng 17 January dahil naka-leave si J***** at siya lang daw ang puwedeng gumawa ng certification. Tapos bibigyan daw nya ako ng contact number niya. Magre-request rin ako ng Certificate of Authority for a Notarial Act if the documents are really unavailable.”
With the help of the CCB, she was finally able to receive her requested document. She sent a feedback on 8 March 2022 saying, “I am very pleased with the service you provided. Your representatives were very respectful, accommodating, and [they] patiently answered my queries. Ito ang tunay na public service, hindi naghihintay ng lagay bago gumawa ng aksyon. Kudos to your team! Sana lahat ng government employees ay katulad ninyo.”
The CCB continues to provide easy access channels for the public to reach the government and express their feedback and other concerns on service delivery. The facility receives complaints on government offices’ non-conformance with their respective Citizen's Charters; requests for assistance on pending requests and applications; queries on procedures and requirements; suggestions for further improvement of systems and processes; and commendation/appreciation of efficient service.