Here's a 𝘚𝘶𝘤𝘤𝘦𝘴𝘴 𝘚𝘵𝘰𝘳𝘺 from one of the clients the Contact Center ng Bayan has helped.

𝗖𝗹𝗶𝗲𝗻𝘁'𝘀 𝗰𝗼𝗻𝗰𝗲𝗿𝗻: Suspended passport application due to undeclared old passport.
𝗖𝗹𝗶𝗲𝗻𝘁'𝘀 𝘃𝗲𝗿𝗯𝗮𝘁𝗶𝗺: "𝘐 𝘢𝘮 𝘣𝘦𝘨𝘨𝘪𝘯𝘨 𝘋𝘍𝘈 𝘵𝘰 𝘳𝘦𝘭𝘦𝘢𝘴𝘦 𝘮𝘺 𝘱𝘢𝘴𝘴𝘱𝘰𝘳𝘵."
𝗔𝗴𝗲𝗻𝗰𝘆 𝗰𝗼𝗻𝗰𝗲𝗿𝗻𝗲𝗱: Department of Foreign Affairs (DFA)

𝗖𝗹𝗶𝗲𝗻𝘁’𝘀 𝗙𝗲𝗲𝗱𝗯𝗮𝗰𝗸:

"𝘎𝘰𝘰𝘥 𝘥𝘢𝘺! 𝘛𝘩𝘪𝘴 𝘪𝘴 𝘵𝘰 𝘪𝘯𝘧𝘰𝘳𝘮 𝘺𝘰𝘶 𝘵𝘩𝘢𝘵 𝘮𝘺 𝘱𝘢𝘴𝘴𝘱𝘰𝘳𝘵 𝘩𝘢𝘴 𝘣𝘦𝘦𝘯 𝘳𝘦𝘭𝘦𝘢𝘴𝘦𝘥. 𝘐 𝘳𝘦𝘢𝘭𝘭𝘺 𝘢𝘱𝘱𝘳𝘦𝘤𝘪𝘢𝘵𝘦 𝘺𝘰𝘶𝘳 𝘩𝘦𝘭𝘱, 𝘊𝘰𝘯𝘵𝘢𝘤𝘵 𝘊𝘦𝘯𝘵𝘦𝘳 𝘯𝘨 𝘉𝘢𝘺𝘢𝘯. 𝘐 𝘩𝘰𝘱𝘦 𝘺𝘰𝘶 𝘤𝘢𝘯 𝘩𝘦𝘭𝘱 𝘢 𝘭𝘰𝘵 𝘰𝘧 𝘱𝘦𝘰𝘱𝘭𝘦 𝘸𝘪𝘵𝘩 𝘵𝘩𝘦𝘪𝘳 𝘤𝘰𝘯𝘤𝘦𝘳𝘯𝘴 𝘢𝘣𝘰𝘶𝘵 𝘨𝘰𝘷𝘦𝘳𝘯𝘮𝘦𝘯𝘵 𝘱𝘳𝘰𝘤𝘦𝘴𝘴𝘦𝘴. 𝘐 𝘢𝘭𝘴𝘰 𝘢𝘱𝘱𝘳𝘦𝘤𝘪𝘢𝘵𝘦 𝘋𝘍𝘈 𝘧𝘰𝘳 𝘪𝘮𝘮𝘦𝘥𝘪𝘢𝘵𝘦𝘭𝘺 𝘧𝘪𝘹𝘪𝘯𝘨 (𝘵𝘩𝘦 𝘪𝘴𝘴𝘶𝘦 𝘸𝘪𝘵𝘩) 𝘮𝘺 𝘴𝘶𝘴𝘱𝘦𝘯𝘥𝘦𝘥 𝘱𝘢𝘴𝘴𝘱𝘰𝘳𝘵. 𝘋𝘍𝘈 𝘢𝘯𝘥 𝘊𝘊𝘉, 𝘵𝘩𝘢𝘯𝘬 𝘺𝘰𝘶."

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The CCB continues to provide easy access channels for the public to reach the government and express their feedback and other concerns on service delivery. The facility receives complaints on government offices’ non-conformance with their respective Citizen's Charters; requests for assistance on pending requests and applications; queries on procedures and requirements; suggestions for further improvement of systems and processes; and commendation/appreciation of efficient service.

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