Here's a 𝘚𝘶𝘤𝘤𝘦𝘴𝘴 𝘚𝘵𝘰𝘳𝘺 from one of the clients the Contact Center ng Bayan has helped.
𝗖𝗹𝗶𝗲𝗻𝘁'𝘀 𝗰𝗼𝗻𝗰𝗲𝗿𝗻: Report on alleged failure in attending to clients during office hours.
𝗖𝗹𝗶𝗲𝗻𝘁'𝘀 𝘃𝗲𝗿𝗯𝗮𝘁𝗶𝗺: "𝘐 𝘩𝘰𝘱𝘦 𝘵𝘩𝘢𝘵 𝘮𝘺 𝘤𝘰𝘯𝘤𝘦𝘳𝘯𝘴 𝘸𝘪𝘭𝘭 𝘣𝘦 𝘤𝘭𝘢𝘳𝘪𝘧𝘪𝘦𝘥. 𝘈𝘯𝘥 (𝘐 𝘢𝘮) 𝘦𝘹𝘱𝘦𝘤𝘵𝘪𝘯𝘨 𝘢𝘯 𝘪𝘮𝘱𝘳𝘰𝘷𝘦𝘥 𝘨𝘰𝘷𝘦𝘳𝘯𝘮𝘦𝘯𝘵 𝘴𝘦𝘳𝘷𝘪𝘤𝘦..."
𝗔𝗴𝗲𝗻𝗰𝘆 𝗰𝗼𝗻𝗰𝗲𝗿𝗻𝗲𝗱: Land Transportation Office (LTO)
“𝘏𝘪, 𝘐 𝘸𝘰𝘶𝘭𝘥 𝘭𝘪𝘬𝘦 𝘵𝘰 𝘦𝘹𝘵𝘦𝘯𝘥 𝘮𝘺 𝘨𝘳𝘢𝘵𝘪𝘵𝘶𝘥𝘦 𝘵𝘰 𝘊𝘚𝘊 𝘊𝘊𝘉, 𝘢𝘴 𝘸𝘦𝘭𝘭 𝘢𝘴 𝘵𝘰 𝘓𝘛𝘖 𝘮𝘢𝘯𝘢𝘨𝘦𝘮𝘦𝘯𝘵, 𝘧𝘰𝘳 𝘢𝘵𝘵𝘦𝘯𝘥𝘪𝘯𝘨 𝘵𝘰 𝘮𝘺 𝘤𝘰𝘯𝘤𝘦𝘳𝘯. 𝘗𝘦𝘳 𝘵𝘩𝘦 𝘦𝘮𝘢𝘪𝘭 𝘵𝘩𝘳𝘦𝘢𝘥, 𝘐 𝘰𝘣𝘴𝘦𝘳𝘷𝘦𝘥 𝘵𝘩𝘢𝘵 𝘺𝘰𝘶 𝘴𝘵𝘳𝘪𝘷𝘦𝘥 𝘧𝘰𝘳 𝘢 𝘳𝘦𝘴𝘱𝘰𝘯𝘴𝘦 𝘸𝘪𝘵𝘩 𝘵𝘩𝘦 𝘤𝘰𝘯𝘤𝘦𝘳𝘯𝘦𝘥 𝘢𝘨𝘦𝘯𝘤𝘺 𝘣𝘺 𝘮𝘢𝘬𝘪𝘯𝘨 𝘧𝘰𝘭𝘭𝘰𝘸-𝘶𝘱𝘴. 𝘍𝘪𝘷𝘦-𝘴𝘵𝘢𝘳 𝘳𝘢𝘵𝘪𝘯𝘨 𝘧𝘰𝘳 𝘊𝘚𝘊 𝘊𝘊𝘉."
The CCB continues to provide easy access channels for the public to reach the government and express their feedback and other concerns on service delivery. The facility receives complaints on government offices’ non-conformance with their respective Citizen's Charters; requests for assistance on pending requests and applications; queries on procedures and requirements; suggestions for further improvement of systems and processes; and commendation/appreciation of efficient service.
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