Report a CCB Concern        Matrix of CCB Referrals        Send your feedback to us


The Civil Service Commission (CSC) Quality Management System has been re-certified to ISO 9001:2015 by TÜV Rheinland Philippines, Inc., after a successful re-certification audit conducted last October 17 to 18, 2018.

“The re-certification is an indication that the Commission cultivates a culture of excellence,” said CSC Chairperson Alicia dela Rosa-Bala.

Five core functions re-certified are Cases Adjudication, Examination, Appointments Processing, Provision for External Learning and Development Service, and Accreditation and Registration Services for Employees’ Organization. The certification is valid until February 13, 2022.


CSC’s support processes have also been re-certified including Customer Feedback; Performance Monitoring and Evaluation; Procurement, Preventive Maintenance of Equipment, and Transport Service; Qualification Standards Formulation and Evaluation; Recruitment; Communications Management with ICT Maintenance; Internal Audit; and Documents, Records, References, and Forms Control.

TÜV Rheinland Philippines, Inc. Managing Director Tristan Arwen Loveres congratulated the CSC, “I remembered a few years ago [2012] when we first awarded the ISO 9001:2008 certificate to CSC, we emphasized that your quality journey toward quality excellence does not end with an award or a certificate, and true enough, with your hard work and dedication, you have not only maintained your QMS certification, but have continually improved.”

CSC Chairperson Alicia dela Rosa-Bala, Commissioner Leopoldo Roberto W. Valderosa Jr., and Commissioner Aileen Lourdes A. Lizada received the ISO certificate from TÜV Rheinland Philippines, Inc. Managing Director Loveres and Customer Care Representative for CSC Jimalaya Quizon during awarding ceremony held last January 21, 2018 at the CSC Resource Center Auditorium in Quezon City.

The ISO certification supports CSC’s vision of being globally recognized as a center of excellence for strategic HR and OD.

CSC QMS has been originally certified to IS0 9001:2015 by TÜV Rheinland Philippines, Inc. on November 10, 2017 following a successful surveillance audit conducted last October 5 to 6, 2017 at the CSC Central Office, Quezon City.