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    The Contact Center ng Bayan: Isang Dekada ng Paglilingkod (Cover Design)

  • 2 of 5 CCB: ISANG DEKADA NG PAGLILINGKOD
  • 3 of 5 CSC wins Quill Award for excellent business communication

    The Civil Service Commission (CSC) has joined the ranks of international and local organizations with the best business communication practices after it recently bagged the prestigious Philippine Quill Award for 2014 for its entry, Contact Center ng Bayan: Ang Sumbungan ng Bayan – Communication Strategies for Customer Relations.

  • 4 of 5 12 Things to know about EODB EGSD ACT of 2018 (Republic Act No. 11032)

    12 Things to know about EODB EGSD ACT of 2018 (Republic Act No. 11032)

  • 5 of 5 Contact Center ng Bayan on President's Report

    Contact Center ng Bayan on President's Report


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The Civil Service Commission's Contact Center ng Bayan (CCB) has been cited in the President's Penultimate Report to the People (2016-2020) as one of the mechanisms through which the government has effectively responded to public concerns.

The report states that the Commission has been working closely with the Anti-Red Tape Authority "to ensure that mounting public complaints on unsatisfactory government services are properly and expeditiously addressed and resolved, including initiating investigation and filing of cases against violators."

Amid the global pandemic, the CCB has remained fully operational, posting a 97.91% resolution rate in 2020. It acted on 96,613 out of 98,675 received tickets requiring action.

Majority or 91.78% of the transactions were queries from clients with a total of 90,563; requests for assistance with 4,813 or 4.88%; 2,462 or 2.50% were complaints; 711 or 0.72% were commendations; and 126 translating to 0.13% were suggestions.

Feedback on government services, whether positive or negative, may be relayed to the CCB through SMS (0908-8816565) or email (This email address is being protected from spambots. You need JavaScript enabled to view it.).

The facility is currently housed at the Public Assistance and Information Office, CSC Central Office, Quezon City.

Access the full copy of the President's Penultimate Report to the People (2016-2020).


President's Penultimate Report