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Violations of Republic Act No. 11032 or the Ease of Doing Business and Efficient Government Service Delivery (EODB EGSD) Act of 2018 are considered administrative offenses.

In Resolution No. 2000222, the Civil Service Commission (CSC) amended the 2017 Rules on Administrative Cases in the Civil Service (RACCS) to be consistent with the provisions of R.A. No. 11032.

Under said provisions, violations include the refusal to accept an application or request with complete requirements being submitted by an applicant or requesting party without due cause, the imposition of additional requirements or additional costs that are not in the Citizen’s Charter, and failure to give the applicant or requesting party a written notice on the disapproval of an application or request.

The failure to render government services within the prescribed processing time on any application or request without due cause, failure to attend to applicants or requesting parties who are within the premises of the office or agency concerned prior to the end of official working hours and during lunch break, and failure or refusal to issue official receipts are also considered violations.

These acts are punishable by suspension from the service for six (6) months for the first offense, and dismissal from the service on the second offense.

Meanwhile, the act of fixing and/or collusion with fixers in consideration of economic and/or other gain or advantage shall be punishable with dismissal from the service on the first offense.

Said resolution was published on 10 December 2021 and took effect fifteen (15) days after.

Simplifying services

R.A. No. 11032 was enacted on 28 May 2018 amending Republic Act No. 9485 or the Anti Red Tape Act of 2007, to provide a program for the adoption of simplified requirements and procedures that will reduce red tape and expedite business and non-business-related transactions in government.

Streamlining systems and procedures is part of modernizing the government and adopting to the new normal, which requires the use of technology to better serve clients.

As the central human resource management institution of the Philippine government, the CSC continues to enjoin government agencies to reach for higher HR maturity levels as a means to improve their services even during times of crisis.