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  • 1 of 5 CCB: ISANG DEKADA NG PAGLILINGKOD FLAG

    The Contact Center ng Bayan: Isang Dekada ng Paglilingkod (Cover Design)

  • 2 of 5 CCB: ISANG DEKADA NG PAGLILINGKOD
  • 3 of 5 CSC wins Quill Award for excellent business communication

    The Civil Service Commission (CSC) has joined the ranks of international and local organizations with the best business communication practices after it recently bagged the prestigious Philippine Quill Award for 2014 for its entry, Contact Center ng Bayan: Ang Sumbungan ng Bayan – Communication Strategies for Customer Relations.

  • 4 of 5 12 Things to know about EODB EGSD ACT of 2018 (Republic Act No. 11032)

    12 Things to know about EODB EGSD ACT of 2018 (Republic Act No. 11032)

  • 5 of 5 Contact Center ng Bayan on President's Report

    Contact Center ng Bayan on President's Report


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On November 4, 2017, the President's 8888 Citizens' Complaint Hotline, which was temporarily hosted by the Civil Service Commission (CSC) since August 1, 2016, is now fully managed and operated by the Office of the President through the Office of the Cabinet Secretary. The CSC, however, will continue to attend to queries, complaints, requests for assistance, and other types of feedback on government frontline services through the Contact Center ng Bayan.

The Contact Center ng Bayan (CCB) is a feedback mechanism where citizens can request for information and assistance on government frontline service procedures, and report commendations, appreciation, complaints, and feedback. The public may reach the CCB by calling 1-6565, sending a text message to 0908-8816565, or an email to This email address is being protected from spambots. You need JavaScript enabled to view it.. ph.

The facility currently runs from Monday to Friday, 6 a.m. to 11 p.m. Starting January 3, 2018, the CCB can be reached Mondays thru Fridays from 6 a.m. to 9 p.m.