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Courtesy: RTVMalacanang

Last year, I assign --- I signed the Ease of Doing Business and Efficient Government Service Delivery Act, a significant piece of legislation to improve service delivery and fight corruption, still until now.

However, much [has] to be done in ensuring our responsiveness to the people’s needs. Based on complaints received by the Contact Center [ng] Bayan, Contact Center [ng] Bayan --- that’s in my office --- the LTO, SSS, BIR, LRA, and PAG-IBIG are the top five agencies that need to drastically improve their service. - PRRD SONA 2019