Last year, the Contact Center ng Bayan celebrated its 10th anniversary with a theme, 𝗖𝗖𝗕: 𝗜𝘀𝗮𝗻𝗴 𝗗𝗲𝗸𝗮𝗱𝗮 𝗻𝗴 𝗣𝗮𝗴𝗹𝗶𝗹𝗶𝗻𝗴𝗸𝗼𝗱. Part of the celebration was acknowledging the government agencies who diligently provided resolution to their clients/stakeholders. The Department of Social Welfare and Development (DSWD) was among the Top 20 Agencies that were hailed with the highest resolution rates.