Courtesy: ABS-CBN News
RA 11032 continues to push the ante of government service forward with more complaints being reported and resolved - 2021 1st Semester CCB Tracking (All agencies from Jan to June 2021) of over all Resolution Rate was 99.97% given the 127 717 half year transactions - Director Ma Luisa Salonga Agamata CSC PAIO and CCB Program Manager
Last year, I assign --- I signed the Ease of Doing Business and Efficient Government Service Delivery Act, a significant piece of legislation to improve service delivery and fight corruption, still until now.
However, much [has] to be done in ensuring our responsiveness to the people’s needs. Based on complaints received by the Contact Center [ng] Bayan, Contact Center [ng] Bayan --- that’s in my office --- the LTO, SSS, BIR, LRA, and PAG-IBIG are the top five agencies that need to drastically improve their service. - PRRD SONA 2019